The White Horse Info
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Free parking
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Free Wi-Fi
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Breakfast
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Wi-Fi
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Star rating
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Check-in time
Amenities
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Free Wi-Fi
Best KPortal Reviews
My husband and I reserved a room in July for a two night stay end of Sep. We spoke to a delightful young lady who was so excited to tell us about the special rate they could offer us which included breakfast for two. We agreed to the rate, reserved the room and received an email confirmation of the booking. One week before our arrival we get a call from the hotel saying that their agent made a mistake, the rate does not exist and if we wanted to stay it would have to be at the current rate. The current rate was twice the amount which was confirmed to us and it did not include breakfast. The manager was very rude and condescending. After much discussion with him we asked to speak to the owner. She called us back and was equally rude and condescending. We asked if we could come to some sort of compromise. We understand people make mistakes so let’s work together. If we pay the room rate you are asking (twice the price we were confirmed) would you include breakfast? Absolutely not she says. If you don’t like it you are welcome to go elsewhere! I am a retired agent and never in my career have I ever dealt with a business with such deplorable customer service. It may be a lovely place to stay but just know that when you book this hotel they might change the rate on you.
We stayed at this lovely hotel for an overnight stay. We were off to the Sportsman in Seasalter to celebrate our anniversary.|Ideally located, very comfortable accommodation at a very good price. ||The pub has been refurbished to a very high standard, nice looking restaurant and bar area with outdoor covered gazebo.|We opted for a standard room. It had a nice superking bed, very clean and good quality linens. Good strong shower, fan provided.|Honesty bar on the landing, with wine, chocolates and little treats which you could pick up if you wanted and be charged to your room later, very nice touch.|Very good hospitality, friendly staff. A great stay, recommended.
Everything about this visit was top class, very friendly staff made me feel welcome immediately and continued to do so throughout my start. Informal and relaxed. My room was delightful, wonderful linen on the bed, lots of stickers to charge a case full of gadgets. It even had a cafetiere with great coffee. I had a great night's sleep. My meal was delicious I had the fish bake and licked the plate clean!
I will definitely return to stay
My husband and I stayed for 1 night at the White Horse, which was excellent value and on our way to the ferry port (35 mins drive). We found all the staff welcoming, attentive and helpful. Breakfast and dinner was served in the lovely restaurant of the 15th century inn with lots of character. The rooms are very comfy, nice towels and toiletries and a plush bed. There is an honesty bar and snacks at the end of the corridor which is a nice touch. ||We would have no hesitation in making a return visit to this charming hotel. Keep up the good work.
Everything about this wonderful inn is just perfect. |Checked in by a warm and friendly guy who explained everything. |Our room had lovely extra touches like homemade shortbread and real coffee and a cafetière. The bed was super comfy with lovely bed linen. Was pleasantly surprised by the size of the bathroom and powerful shower considering it’s a 16c inn. |Dinner was delicious, great menu and great service. ||We loved our stay and look forward to returning.
Arrived for Sunday lunch thinking we would have a roast - no, not on the menu! My parents had been a couple of weeks ago and loved it; chatting with the owner who seemed delightful. Sadly, the experience today was hugely disappointing. The food took a long time to come, the risotto went back as just too salty as was the spinach side. Everything with chips, lacking in choice of sides no other vegetables or potatoes. Upset parents. Frontline staff took the brunt of our continued complaints as the owner was out. We will not recommend which is a shame as the whole pub has been upgraded and the decor now is very nice and massive improvement. Maybe it was just an off day, who knows we won’t return.
Do not miss the chance to stay at this professionally run inn with rooms and fine food. Well situated to visit all the major sites, especially Faversham and Cantebury. Our room was ideal, as we do not do stairs! Open out onto private terrace. Good bathroom with walk in shower. Bed was huge, perhaps a tad firm. Room service was basic but spotless. Restaurant served excellent choice well cooked and well served. Well done!
Very welcoming staff who were happy to greet us.|Lovely room. Comfortable bed with soft cosy pillows. Small ensuite had a powerful shower which is always a plus! Coffee/tea making facilities were first class.|Restaurant meals were delicious and breakfast was great with a lovely range of dishes to choose from.|We would heartily recommend this lovely Inn for a visit in this area of Kent. Well situated for visits to Canterbury, Whitstable and Ramsgate.
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