London Auto Centre LTD Info
Amenities
Accessibility
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Assistive hearing loop
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
Offerings
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Oil change
Amenities
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Gender-neutral toilets
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Mechanic
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Toilets
Crowd
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LGBTQ+ friendly
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Transgender safe space
Planning
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Appointment required
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Other
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LGBTQ+ friendly
Best KPortal Reviews
I had a worst experience here; however lots of reviews say this place is good.
Positive things:
Easily get appointment over the phone.
Politely speaking over the phone.
Location is Good.
Reception is Good; so can wait for an hour or 2hours
Toilet is there.
When I took the car to the garage; there was no steam coming out from the engine room. But when I take the car out from the garage after they replacing some parts, the steam was coming out & he said it’s overheated. Yes it’s over heated while they do repairing work.
My Audi A4 2003 (20yrs old) was running so smoothly until 2023 Christmas with all periodic services. My buddy was with me from 2022 November & I was so happy to drive a grandpa in very perfect condition with proper take care from my side.
My bad days starts with a small unidentified coolant leak of coolant. I used to top-up coolant once in a week roughly after 60-100miles. Suddenly in a fine Christmas morning;the leak burst like flow after pouring K seal. I found the water is flowing through a pipe inside the engine room. As there was holiday until 2024 Jan 02 I didn’t get an appointment; so I kept my car unused 4 days.
On Jan 02 2024; I tried to start my car to drive 1.5 miles to the workshop & with disappointment car didn’t start. So I towed to London Auto Car.
Welcome was pleasing. They told me to drop the car and go home. They’ll call after diagnosing it. I refused to go home for 2 reasons, one among that reason is I need to get a quote and make a decision before I leave to home.
My mechanic friend from Manchester, after see car’s condition over the video call told me, car seems to be not having much problem however as he is not physically see the car; he is not saying car is fine. So drive to the workshop very close by; as the distance increases car engine also get heated. He didn’t suggested towing because the engine will not be at risk if we drive for short distances.
When i reach workshop, they keep on trying to start my car NORMALLY; I’m forced to go and tell him that it’ll damage the starter and battery. At that time another guy comes with Jump starter and it started quickly (clearly shows battery was weak). If that guy really cares for the car; he shouldn’t have keep on trying to start normally multiple times; until that 2nd guy comes with jump starter.
After the vehicle starts and they keep it idling for 15mins; then I step out from reception and told the person; it’ll heat the engine and leads to another big problems like engine gasket / coolant system will become more worse. This made me to think like, they need to make the problem more worse, so that they can do more work in my car & grab more money from my pocket. It happened at the end of the day.
After the 1st stage of repairing coolant leak, there was no steam coming out. I was happy and grateful to the people there. So there was no engine problem. No steam coming out from engine. But there was leak somewhere, they try to figure it out without giving enough time for the engine to cool down. And they found its Coolant reservoir and changed it while the engine is still running & accidentally spilled coolant all over the engine and triggers engine damage. And they done many hard starting also; luckily my starter motor is still working. At the end of the day, the guys need to send me out of the garage somehow ( clear attitude change noticed) with steam coming out of my car’s engine. And ripped me £220 by doing all these stuffs to my car. In one word; I simply believe they destroyed my car; due to their carelessness.
In other professional mechanic’s opinion;
1. they shouldn’t keep on try to start the car normally after trying 2 times.
2. They shouldn’t continuously run the engine while do the work. Always need to give cool of time to the engine; as there is no cooling down system for the car it’s own.
3. When a coolant reservoir is changing why they done the job with an engine still running and due to their careless the coolant spilled all over the engine and car finally damaged by their acts.
London Auto Centre, under the leadership of the exceptional Sammy, has once again showcased their unparalleled commitment to customer satisfaction. In the wake of my wife's car accident, Sammy's caring demeanor and unwavering support provided a beacon of hope. From the moment I brought the damaged car to his garage, Sammy and his dedicated team went above and beyond to ensure a swift and seamless repair process.
Sammy's genuine concern for his customers is evident in every interaction, as he takes the time to listen and address all concerns with patience and expertise. His team mirrors his ethos, embodying professionalism and compassion at every turn.
For years, I've entrusted London Auto Centre with my car's maintenance needs, from routine MOT checks to comprehensive servicing. Without fail, Sammy and his team deliver exceptional results, earning my unwavering loyalty and trust. London Auto Centre in Ilford is more than just a garage; it's a haven of automotive excellence and heartfelt care, deserving of every accolade and five-star rating.
I’m so glad to finally find a trustworthy professional and affordable car repair garage in my town.
Many thanks for your professionalism and knowledge sorting my van adblue issue.
I will recommend your service to all.
I was absolutely shocked by the amazing customer service and the exceptional professionalism this place has to offer. I was recommended to go here and I definitely did not regret it at all. I went in with a car that i bought and had a gearbox issue i was ready and was thinking this will cost me ££££’s however sami told me rest assured all you need is a full service and your car will drive so much smoother and it will regain the power. In less than 24 hours he did everything for me as-well as send me a video of the full diagnostic he done on the car and gave me some advice on things i need to sort out i was amazed by how great and professional these people were. I kid you not for only £620 he completely got my car back to factory brand new and not only that i go to pick up my car to find out he as taken it into the valet and had it deep cleaned for me inside and out. I have never experienced such professional, care and passion. Another garage would of just told me to change the gearbox and charged me thousands, however this man told me a service should do the trick and you’ll be all good. I really really appreciate what they have done and what an amazing business and what amazing people that work there. I HIGHLY recommend everyone to do business with these people as i can guarantee that they will look after you. Sami thank you so much
I will definitely see you next week with my other car for a service.????????
Rochdi chaabane
Very helpful and curteous reception staff. I always carry out MOT and any repairs with London Auto Centre. The charges are very reasonable. Service is very good as well.
Booking an MOT over the phone was easy and very quick, I even managed to get one for the same day. Upon arriving, the service was professional and there was comfortable seating whilst I waited - only challenge was the poor mobile phone reception (but can't blame them for that).
After using them couple of times my recommendation is that if you know little about car issues or can't verify that the work they said was actually done or was at all needed in the first place, Avoid them.
The good thing about them is they are very friendly and will accommodate you at a very short notice.
A big thank to London auto centre entire team, they are a professional team who knows what they exactly doing.
My VW Passat is back on the with a little cost.
Will recommend you lots anytime.
Quick Facts About London Auto Centre LTD
Today
Opening Hours
| Monday | 08:30 AM - 06:00 PM |
|---|---|
| Tuesday | 08:30 AM - 06:00 PM |
| Wednesday | 08:30 AM - 06:00 PM |
| Thursday | 08:30 AM - 06:00 PM |
| Friday | 08:30 AM - 06:00 PM |
| Saturday | 08:30 AM - 06:00 PM |
| Sunday | Closed |
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