Barnet Car Center Info
Amenities
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Best KPortal Reviews
I wish i could give 0 stars but I can’t. I bought a Kia ceed in December and immediately during the test drive I noticed it was smoking. I’m not a mechanic but even I knew a smoking car was a sign of some serious issues. So ON THE DAY that I saw the car was smoking, I asked them to check it out before I even paid just incase it was an engine issue.
There was limited options of cars in my price range and that one was the best I had seen so far so I was quite set on buying it, especially if the smoke issue could be fixed.
They took the car to the garage adjacent to it and about 10-20 minutes later came out and said that the car was totally fine and the only issue was that it hadn’t been driven in a while so once it had been then everything would clear up. Being the naive person I was, I assumed they wouldn’t lie to me and bought the car.
I asked for a new battery on the day because it had to be jumpstarted but they told me it was because it hadn’t been used in a while. But i had to buy a new battery because a week later the car simply wouldn’t come on even though I had been driving it.
After driving it around a little bit I realised that the smoke wasn’t clearing so I called the dealership a few weeks later. I explained the problem, the smoke hadn’t cleared as they promised but they kept on insisting that the smoke would clear up after I had driven it on a long stretch of road like a motorway.
This was my first car I had ever bought but now I know I should’ve taken it to a mechanic immediately after buying it. I decided to take it to a mechanic for servicing because there was obviously an issue with the car, it would make rattling noises and would consume fuel like crazy even though it had a small Engine.
I called Barnet car centre another time before taking it to the mechanics and said the issue was still there but they still insisted nothing was wrong with car. When I took it to the mechanics they told me that the car wasn’t good, and something was wrong with the exhaust and engine.
It’s illegal to drive a car with high emission levels/ a broken engine so at this point I knew this car was unsafe and shouldn’t have been sold. I considered reporting the company but decided to call back AGAIN and tell them what the mechanic had said just incase they genuinely didn’t know and were willing to rectify the situation.
They told me to bring the car in so they could look at it, so I brought the car in and they promised to look at it soon. After about 2 weeks of no sort of indication that the car was being fixed, I called them and asked for updates. On the first call they said they hadn’t looked at it yet and when I called back a couple days later they told me to come pick up the car and that the issue had been fixed.
Immediately when I got there I knew that they hadn’t done anything to the car or fixed anything. They had just left a couple of empty water bottles inside and moved it to another parking space. They told me that the cause of the smoke was that I was revving it (which I wasn’t because the smoke would immediately start pouring out when the car was turned on and my feet of the pedals).
I realised I had wasted my time and they weren’t going to fix it no matter how much I asked. My MOT expired a week later and with all the car’s issues I knew it wasn’t going to pass. About a day or 2 later the engine warning light came on and that’s an immediate fail for MOT so i got a system diagnosis to tell me exactly what the problem was.
Apparently the catalytic converter was broken and there was a hole drilled on/ around the exhaust to disguise the issue and to prevent a rattling sound. They definitely knew that the catalytic converter was broken and that the emissions of the vehicle was very illegal.
I am very disappointed and wouldn’t recommend anyone from buying from this company. I have called them once since I found out this issue but they didn’t pick up.
Avoid this company because even thought the car was cheap, I have spent way over half the price I paid on the car just to fix all the issues.
Absolutely first class service from Rrahim and his team.
Having just purchased a very expensive car from this garage I would highly recommend this business as being exceptional in that they went over and above to ensure complete satisfaction throughout the whole process .
Thank you very much
Took my car in for a minor problem with my heat blend actuator, they came back and said it's my heater matrix (more expensive part) that was the problem and quoted me £250 for new part (online like 50 - 100 quid) and 200 for labour. Then when I said no and told them to put the car back how it was so I could take it elsewhere, I had to pay 80 for the diagnosis ????. They did not put it back properly; my dash cam and glove compartment light wires where disconnected and they didn't put the seals for the matrix.
So when I was driving to work on the M11 (70 mph) i heard a loud bang!! then steam and coolant came flooding through my passenger footwell, totally blocking my visibility of the road and other cars round me. Could've ended in a pretty serious crash but thankfully I managed to pullover safely.
Had to call AA and took it to a more trustworthy garage who told me the matrix was never the problem they just did a dodgy job. Cannot stress enough avoid these people , don't know how they got 4 stars I can only imagine friends and paid for reviews. The rest is all negative no in-between. I only went because they're vat registered but trust me it's not worth it Please !! find another garage for your own sake. I hope this review inspired other to call out this garage's dangerous shoddy work!
Update: Their reply to my review seems well written but not 30 mins before this they called me and were anything but courteous, threatening to sue me and insisting I'm being 'stupid' for my review. Also my warranty isnt warrantywise, Don't be fooled.
AWFUL customer service! Please, avoid this trader! They sell cars with serious technical problems and when you go to repair your car, they will say, they cover only engine and gearbox, making you pay for the repair! Not serious at all, try to fool the customers! Even 1 star is too much for the horrible experience we had with them!
Great car Centre. Rahim was honest and trustworthy. Kind man. I went there for honda crv. Good price
Very friendly and professional staff and the management!!! They went extra mile to help and accommodate my request for parts. Will definitely recommend them.
I've shopped here before, my first experience was great, came to buy two injectors - two hour drive, put them in my car, all working, all good. Second time - Again, I came to buy an injector, two hour drive again, after waiting for twenty minutes they finally get an injector out of an engine out in front of me, and give it to me.
I get home, same night. Changed the injectors over, the injector is completely gone and not working, I took pictures of the diagnostics and my car running poor. Sent the owner a message, he said that the injector came from a working engine, and it stopped there. I asked if I can return the injector, or exchange for a working one, and just been left on read constantly. Avoid for parts, unreliable and customer service is none, money down the drain.
This is the best garage ever. Very professional, friendly, easy to approach, top notch ???? in their daily activities. Infact they are second to none. Love it
Quick Facts About Barnet Car Center
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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