Arcadia Ice House Info
Amenities
From the business
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Identifies as women-owned
Service options
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In-store shopping
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Takeout
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Dine-in
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Crowd
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Family-friendly
Payments
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Checks
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Credit cards
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Debit cards
Other
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Identifies as women-owned
Best KPortal Reviews
A nice little place for ice cream between Manistee and Frankfort. The place has a lot of charm. Inside is decorated with antique signs and an old gas pump. Has a feel of stepping back in time to the 60's.
They have a large variety of Ice Cream, with some unique flavors. Plus plenty of other options. I ordered a chocolate shake from Hard ice cream. It was very good. Honestly it wasn't in top 10 or anything. That being said if your hungry for ice cream I recommend stopping here.
Overall a 4 star review. Would I return? Yes I would.
I have not had a banana split in 20 years. This ice cream and toppings were unbelievably good. Service was quick and courteous. Will definitely return. The coffee ice cream was fantastic.
This is a super cute ice cream shop with hard pack, soft serve, and sundae options. The staff is courteous, friendly, and efficient, getting through big groups as quickly as they can. The ice cream is delicious and the shop itself has lots of local historical items to look at.
TLDR: employee didn’t wash her hands between taking cash and handling food, and she laughed, rolled her eyes & walked away when we (politely) pointed this out and asked her to remake 1 baby-size sundae.
Detailed version:
I noticed that the employee didn’t wash her hands or use a glove between taking our cash and scooping the ice cream. I sat down with my family and watched her serve the next group of customers just to be sure, and again she took cash, and then grabbed a waffle cone with her bare hands before scooping their ice cream. When she was free, my dad politely said “miss, could you remake this? I noticed you didn’t use a glove or wash your hands”. She looked at my dad and I like we were crazy, laughed and said “I don’t know what I can do about that,” and my dad said “can you make another one?” She refused and repeated that she couldn’t do anything about it, rolled her eyes & walked away. Now, I’m not usually the “talk to your manager type,” but come on. This is a very basic public health issue. I talked to her supervisor Julie, and to Julie’s credit, she did seem to take what I said seriously. I didn’t ask her to remake the ice cream or refund our money and Julie didn’t offer to.
I’m sorry to leave a negative review for a small business, especially since the employee seemed very young- but you’ve got to wonder why someone with that much contempt & ignorance for basic hygiene is working at an ice cream place!
Tasty ice cream! Chocolate milk shake (with hard scoops) was one of the best I've had, smooth and thin, drinkable.
Best ice cream I have had in the area. Waffle cone was so fresh it was warm. The young ladies working on the 4th of July were so kind and their customer service was a 10+. Will go there again
This was the best ice cream shop! It had that warm small town feel (notice pictures of the owner's father creating their beautiful wood counter and the antique ice cream scoops). There was a wait but my fresh waffle cone and ice cream was soooooo worth it. So many flavors, even and amazing sorbet that wasnt too sweet. I recommend seeing inspiration point, the marsh and the Arcadia dunes trails and treating yourself to this place. And the price was just right. Roughly what I would spend at graeter's or coldstone but with personality!
This place is always wonderful, we love going here after a trek through the nearby marsh. Give yourself plenty of time to chill, and enjoy the surroundings. The ice cream is always top notch.
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