Wheeler's Wrecker Services

+1 205-664-9000

129 1st Ave W, Alabaster, AL 35007 United States of America

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Wheeler's Wrecker Services Info

129 1st Ave W, Alabaster, AL 35007 United States of America
+1 205-664-9000
[email protected]

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Best KPortal Reviews

I have used this company's service three times. One time the driver didn't know where to drop my vehicle at the service shop (even though the owner said he'd told Wheeler, which is right across the street, multiple times). Second time was fine - driver was cordial, etc. Third time about 3 times more expensive... My youngest son was being stupid and got busted for something he shouldn't have been doing. So, the city of Alabaster calls Wheeler to tow his vehicle. I have no say in where the vehicle is towed or who tows it (so there's no competitive pricing involved). The vehicle arrives around 9 pm on Saturday and I pick up before 9 am on Monday. (The office is closed Sundays.) The vehicle was there less than 36 hours. They charged me for three full days of storage @ $45 each day ($135 total). Then they charge $225 for the tow, which was only a few miles. Normally this would have cost around $125-$150. I confirmed this with the lady at the desk, and asked why it was so much more expensive when the city asks them to tow the vehicle. She then proceeded to LIE and tell me that's what the city tells them they have to charge. (I called the city and they told me they do NOT tell tow companies what they can charge.) So this company is engaging in PRICE GOUGING simply because they can and then LYING about it. I will never be using their service again.

This place is horrible! Do not allow the police to call them if you need a tow. On Saturday. I went there with a relative to get his vehicle that they towed around 11:30. We were told that we could immediately get his vehicle. When we arrived, no one was there. We called 4-5 times and for the next 2 1/2 hours, we were told that someone would be there in 15 minutes. When the person arrived, they did not have keys to get into the office, so there was another 30 minute wait. We finally got the vehicle after 3 1/2 hours and was charged $325.00!!! This is highway robbery. If they had done what they promised, the vehicle would have been there less than one hour! They are dishonest; know nothing about customer service and greatly over-charge.

Most caring ppl there. The best establishment I've every dealt with.

Best ???? out there! They pulled our garbage trucks out for years and have taken care of my personal vehicles also. Always very professional. Would recommend ????

We hydroplaned on the interstate and alabaster police department called this company to tow our truck back to their shop until we could get it repaired. When I called alabaster police department the VERY NEXT DAY to figure out which towing company we needed to pick our truck up from, they told us and said that we were NOT allowed to pick up our truck for three days due to a report that needed to be processed by the state (by the way, I have yet to find out what “report” this was). The lady gave us a case number and said we had to have it in order to receive our truck. We waited three days, like the lady at the police department told us to do, and contacted wheelers wreckers to see if our truck was ready yet. Apparently, it was ready to be picked up the day OF the wreck. I then try to tell her our “case number” since I was told it was vital information I needed to pick up our truck and was told “um I don’t do case numbers. I don’t know what that is.” Okay.... then we go to get the truck and find out that since it had been sitting there for three extra days, the total amount charged was $670. (Even though we were TOLD by alabaster police that we could not pick it up for three days). We were on the way to my step daughters birthday party at the time of the wreck, so we gathered all of her presents that were in the truck when we were finally able to get it back so we could take them to her and saw that $20 was taken out of her birthday card. Never in my life would I think that someone could do something like that to a child. I refuse to use this company in the future and will never call alabaster police for any help ever again.

No communication about anything. I called at 830pm (after hours) to be told it would be at least $200 for a 11 hour impound. I get there at 745am. They don't take debit, ($330 total). I go to atm return with $340 to be told they don't have change. The lack of communication is what bothered me most.

Mrs.Janie was excellent. She was outstanding! I have nothing bad to say about this company ! Appreciate you guys so much

If anyone driving your car in the city of Alabaster has an accident, you will not be contacted before your car is towed. FYI, the police department will have your vehicle towed by one of the two choices in Alabaster without your knowledge or consent. My daughter had an accident in my car on the doorstep of this towing company. They charged an outrageous fee to tow it less than 50 yards. The accident happened on Christmas Eve, I couldn't do anything about it until the day after Christmas so I was charged three days storage. Evens though it was moved asap. Had someone contacted me, there would have been no storage at all!! I had it towed to a local body shop less than 10 miles away. Total charge was over $600.00. Outrageous!!