Wellway Medical Lynemouth Info
Amenities
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible toilet
Amenities
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Toilets
Planning
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Accepts new patients
Best KPortal Reviews
Disgusting place! Mum has been in pain for 2 months, see the doctors eventually just to be told Nerve pain so have some codine.
It's not a nerve problem but muscle pain so ibuprofen works a little. Asked for another appointment to be told they will phone her up some time in 13 days time! Disgusting place
Yes it's difficult times for GP surgeries up and down the country but I've been seen and dealt with within good speed. Well done to all who work within the service.
I have been with lynemouth surgery for a lot of years and find once you get through and ask for a GP they always ring back early.
If they decide you need to be seen they will see you that day. I tend to see same GP each time as I prefer that , he knows your medical background well and listens.I have never had any problems with repeat scripts either . Nurses are just the same once you get through they make appts to suit you.
Most of staff are very pleasant. I could be going to have to move as family want me nearer and absolutely dread leaving this surgery
Main complaint I have is the waiting time to get through to speak to someone I was on phone 1.25 hrs one day and apart from anything else cost of call can be mounting up.
Fantastic service again from the practice. Lovely receptionist passed a message to Dr Baines who rang me immediately and sorted a prescription for my poorly mum. A lot of services are being criticised at the moment to lovely to be able to comment so positively. Thank you.
The doctors and medical staff are generally kind and capable but the admin is disgraceful. Repeated problems with prescriptions a hopeless website [try booking an appointement] and often very long delays when calling on the phone
Tried to contact Lynemouth surgery regarding a medication review for my elderly mother for over 2 weeks, put on hold for 1.5 hours and 45 minutes respectively with no response.
In frustration put together letter with a the necessary information to the surgery, receptionist response was it was no good as the team dealing with it are at Brockwell Cramlington..have they never heard of scan & email internally..
I have now sent in the post the letter to Brockwell Prescriptions Team in Cramlington...
I was unable to email the letter as they have no email address.
Imagine elderly, vulnerable people with no family relatives trying to achieve a simple procedure but made into a nightmare by this 'Medical Group' ( Valen) who can't even answer the telephone or offer a basic level of care..
Stop looking at the Pound notes and give your patients something that they expect and deserve.
Worst doctors going now used to be the best when it was wellway now it’s change to Valens it’s disgusting was told I would be put on the mental health list and it would be 3 month wait 8 months later I called back to see what is going on to be told who ever I spoke to at the desk in Lynemouth hadn’t put me on the list, letter to prove with an apology but that’s not good enough what so ever, absolutely finally spoke to a woman on the phone who spoke to someone’ to put my meds up a week later I went into the surgery to see a doctor to talk about getting something to help me relax said he couldn’t as it has to go through a mental health nurse first and he would get someone to give me a call in a few days week later still no call, if there own doctors can’t help with mental health and prescribe things in a crisis what good are they, definitely thinking of changing doctors absolute joke of a surgery my partners doctors has helped her straight away while mine has left me struggling, and they forget prescriptions and argue with the pharmacy who fault it is for missed prescriptions, used to be 10-20 mins to speak to reception it’s now over an hour just endless
The district nurses looked after my father throughout his end of life care. They were fantastic!! Nothing was ever a problem for them even the atrocious snow storms didn't dampen their commitment and kindness. They were there for my Dad and me on an hourly bases even throughout the night. They are absolute angels, we will be forever grateful to you all. Well done!!! ????️????️????????????????????
Quick Facts About Wellway Medical Lynemouth
Today
Opening Hours
| Monday | 08:00 AM - 06:30 PM |
|---|---|
| Tuesday | 08:00 AM - 07:30 PM |
| Wednesday | 08:00 AM - 06:30 PM |
| Thursday | 08:00 AM - 01:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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