University Auto Center Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Offerings
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Oil change
Amenities
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Mechanic
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Restroom
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Best KPortal Reviews
Horrible service!!
The mechanic charged 800$+ for mounting and spark plug change. He glued my car's spark plug holder instead of replacing them with new ones. After few months, ignition flailing happened and I noticed what he did when I brought my car to another mechanic. Beware of the scammer and their dishonesty.
DO NOT COME HERE. Came here to fix an issue with my car. When it was returned to me, my hood was dented and no longer closed fully! As if someone hit it very hard or pushed on it with a lot of force. My hood also was no longer locking or closing fully anymore. MY HOOD WAS FINE AND IT CLOSED! OBVIOUSLY IT WAS. If you drive with your hood unlocked it can shatter your front windshield. It is DANGEROUS. The owner told me after he charged me that my hood was not closing and it was probably some accident I had in the past. As if I had given him my car in that state. As if he didn’t break my hood and dented the top of my hood. I would have remembered being in an accident. I would have remembered a DENT IN MY HOOD. I would have remembered MY HOOD NOT LOCKING. But this is the state in which they returned my car to me. It is frustrating to be a woman and get looked at by a man as if I’m stupid and I would not know the state my car used to be in. Just because I do not know much about cars, does not mean that I am not aware that my car was messed with, taken care of poorly. I don’t understand why the owner would be so careless and put my life and car in danger like this. Do not come to this place, your car might come back WORSE! Dented, and broken. Also they might put you in danger!
My friends fuel pump went out on his van and so we came here to get it fixed. We had to order a tow truck to bring it in and it seem like the tow truck driver was very familiar with this auto shop. We were greeted right away and showed where the car was supposed to be dropped off. It was very important for us to get the car fixed before 5 PM that same day given that we dropped it off at 2 PM. The guys there made it a priority to get her car fixed in time for us. Sure enough The car was ready at 5:30 PM. We were pleasantly surprised with how quick they fixed the issue. They didn’t try to sell any other services or maintenance and fixed just what was the problem. Overall it was a great experience and if I’m ever in El Paso and need my car fixed these are the guys that I’m calling. It is also near the downtown area which makes it extremely convenient for drop off and pick up especially if your tow truck is charging by the mile.
I have been coming here for a few years now and Sam is the man. Reasonable prices and good work. Keep it up. Now Celi's your girl, still reasonable prices!!
Update: Regardless of what a couple of people on the Kern Place app say (Karens) University has been & is still good. Yes, I like Sam too, still do and would go see him, if I have to but Jorge, the mechanic that probably worked on most of the cars is still there. True, Celi is not a mechanic nor has she claimed to be but she helps Jorge out where she can and the customers on the price. Hell, if you go get your own oil and filter, she'll only charge you $15 for the change. I also prefer to buy my own parts and have them install them. ;0)
I can't believe my 84 year old inlaws where charge 45 dollars to give them a jump/boost almost right next to the shop its was very cold and these guys saw an opportunity to stick it to the old poeple ! Shame shame!
The people here are just the BEST! I was on my way back to DFW the day after Christmas and I had a belt break on the highway. My search lead me to this shop. I pulled in and explained that my truck had a belt issue and I needed it repaired. The gentleman listened to me rattle off all the info and he was very patient. I was a bit freaked out, as I had to get back on the road as soon as possible. Once I expressed that I needed it done asap, he assured me they would work fast and boy did they! They went to get parts and got me back on the road in an hour. The price was reasonable and he was so reassuring as I know I was a bit of a wreck. They worked fast and got me back on the road so I was able to get back to DFW at a good time. I will forever be grateful to the men there for their patience and good work. Highly recommend!
Quick and easy. Long story short, windshield washer wasn’t working, dealer said it gonna be around $500 to replace the pump, etc. Took it to University, they plugged the hose back in and everything works. Very friendly and professional staff, definitely will be coming back.
I took my car in to get a routine oil exchange (no appointment needed). The guys got me squared away right away, did a great job, and the price was very reasonable. Will definitely be going for oil changes there from now on!
Quick Facts About University Auto Center
Today
Opening Hours
| Monday | 09:00 AM - 05:30 PM |
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| Tuesday | 09:00 AM - 05:30 PM |
| Wednesday | 09:00 AM - 05:30 PM |
| Thursday | 09:00 AM - 05:30 PM |
| Friday | 09:00 AM - 05:30 PM |
| Saturday | Closed |
| Sunday | Closed |
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