Towngate Pizza Info
Amenities
Service options
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Delivery
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Takeaway
Accessibility
Offerings
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Late-night food
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Vegetarian options
Dining options
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Dinner
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Dessert
Amenities
Atmosphere
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Casual
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best KPortal Reviews
Both the food and the service has been excellent every time for me. The pizzas appear to always be made with care and attention, I can see the individual ingredients on the toppings and it just looks nicely arranged, not just thrown on top of the base.
I typically order for delivery and my food always arrives nice and hot and earlier than the estimated time even though I am a fair distance from the shop. Never had a wrong order from them and the drivers are always friendly and polite.
Fantastic as ever. My door wouldn't open and the delivery guy came back and fixed my lock, absolute legend thank you sir!
Never seen curly chips before =D tasty. Chicken wings were great as well.
Hi, do not order from this, ordered an 18” margarita pizza but came with pepperoni and chicken as i am halal i was very disgusted and they refused to refund or send a new one. I will not be going town gate pizza again. Don’t recommend at all.
I am rating 1 star because I ordered a margarita and it came with chicken and pepperoni on. So I rang them up to replace with a new one. They wouldn’t and they didn’t refund either. I wouldn’t recommend using this service as they called me a liar and they told me to just eat it. But I said I am Halal.SUUUUUIIIIIIII
Cold Food with no refund.
We ordered a pizza at 16.30 on a friday afternoon. The food itself didnt arrive until 17.40 , twenty minutes after the indicated time.
The food itself was barely warm so i desided to call the resturant regarding the matter and was told that they were busy and that the manager would call me.
I waited 15 minutes and heard nothing, so i contacted just eat who then spoke to them and they stated the manager would ring me...
5 minutes later i then spoke to the manager, his attitude was very abrupt and he stated that i lived far on the outskirts of their delivery root and hot food was a high expectation. He then went on to say that he wouldn't provide me with a refund nor would he resend me another meal and put the phone down.
I then contacted just eat once more who then stated they were sorry and that they would provided a £7 off voucher for my next order (bare in mind my pizza came to £14).
I accepted the refund and went on to leave my honest review of the place.
Shortly after the manager rang me back and being aggressive and stating that i was the worst costumer he had and that he would ensure that he never delivery to my house again.
I tried to calm the manager but he kept shouting over me until he told me that he didnt want to speak to me anymore before hanging up.
If as he says "A Hot pizza is a high demand" and cost £14, then why should cold pizza cost the same amount....
Will never order from there again.
Order hadn’t even been started when I got there, staff were laughing and joking in their whatever language looking at me, I just walked out! This place used to be great, now it’s overpriced and the quality has disappeared, shame
Wanted to give these guys another shot at the stick due to the last time we ordered with them being very poor. They wouldnt even accept the order, rang up but the didnt even pick up. Just goes to show what there customer service skills are like in this place. Not surprised really considering the last time we ordered the managed was rude and ill manned and called me a racist...
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