Tornado Bus Company Fort Worth Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Best KPortal Reviews
Bad experience when it comes to considering elderly. Why would you sell tickets on site and website for a 1 floor bus when you always have a 2 floor bus. Then don't consider the people who attempt to advise they need to be on the first floor. It would be nice when the sales team knowing that the bus is a 2 floor bus go out to advice the passengers of the changes and attempt to accommodate the ones who need to be on the first floor. The past rides the bus driver has been the one who sits the elderly aside and sits the other passengers first , and accommodate them yesterday it was the sales rep who had no respect and did not consider that a 70+ elderly needed to be in the first floor and sent her to the second floor.
if I could give them zero stars I would worst bus service I have ever been on. first customer service rep that gave me my ticket was very rude. second they were not on time stopped to much. third the a.c. would work only for a couple of mins and would start blowing hot air had a 9 hour trip like this unacceptable.. very disappointed don't travel with tornados, look for something better!
Omg! On July 1, 2019. We were traveling from Fort Worth to Queretaro, Mexico. Our first driver was the best. I'd give him a 5. But, the one who took over in Laredo. This guy was constantly asking for tips, freaking the people out saying customs was going to want money from them if they had large bags. Finally, my Husband had had enough and told the guy to give it a rest that he was upsetting the people.
I liked traveling with tornado, I had no issues, the bus was there on time and it was a comfortable trip. The customer service was great, the person who attended me answered all my questions and was very kind
I chose my seat online when I purchased my ticket but when we started boarding, the bus driver starts telling everyone "THERE ARE NO ASSIGNED SEATS, SIT WHERE EVER U CAN". I chose a random seat I found but was asked to move by someone who had bought that assigned seat. I then went to the seat I had originally purchased and asked if I could please have my seat. The bus driver then started yelling at me to where to whole bus could hear- "are you gonna move that lady out of her seat?" I was so embarrassed and couldn't believe he would actually do that. I then told him I would choose another seat but would not be moved again.
On my return trip, everything seemed alright, until I started running low on my phone battery and tried to charge it. NONE OF THE PLUGS ON THE BUS WORKED. I learned this about 30 mins into my 11 hr ride. Speaking to the back up driver which would rest in a bed in the back of the bus, they certainly knew of this issue before the bus departed but FAILED to inform passengers.
IF POSSIBLE, I WOULD GIVE THIS COMPANY A 0.
This is by far the Worst bus company ever!!! Please don’t ignore these bad reviews and take all the advice. You will save yourself from the worst traveling experience. We had to change buses from Fort Worth to Dallas. Then change at the border. Then change in Monterey. It would have been a 2 hr layover in Monterey but I ended up buying another ticket to another bus company. Who wants to wait for 2 hours with small children ??? On top of that they aren’t even taken me to my final destination. My nephew has to pick us up at the closest city. And then it’s another hour drive to get to where I need to be. They really need to make some serious changes to this company. Oh and non of the outlets worked to charge my phone. When you are traveling that is a must have. How are we supposed to get in contact with our loved ones. I will never use them again!!!!!
Very bad service I called for information for a trip and the lady very rude asking me to hurry up if i was getting the ticket or she had to hang up she was very busy, very poor customer service
Just bad service, leaving Passengers stranded for the night, because failed to fix the tickets they made a mistake on.They took the passenger to Dallas to find out they sold the ticket to the wrong bus, and will not fix the problem on time.
Quick Facts About Tornado Bus Company Fort Worth
Today
Opening Hours
How to go there
Location
Places