Tokyo Express Info
Amenities
Service options
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Delivery
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Healthy options
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Quick bite
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Small plates
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Vegetarian options
Dining options
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best KPortal Reviews
I have been eating here off and on for 30 years. The food & customer service is excellent. Sadly, like most restaurants, the portions have shrank tremendously. (which is understandable considering our economy). Sadly I'll no longer eat here because the cost doesn't justify the small portions.
Been coming here since 1985... It's solid, it's perfect, closest thing to what you'd find in a shopping area or bullet train station in Japan! Also, James deserves recognition and a raise for his excellent service!
Okay, I feel like I'm being generous with this 3-star rating. I also feel like I'm tiptoeing into this review. Tokyo Express has been in the Valley for a long time and now they're down to one location. It's not like I want a little place like this to go under, but I'm afraid, to a great extent, it kinda already has.
The food isn't as good as it used to be. The servings aren't as large as they used to be. They charge 54¢ for a teensy ramekin of dressing or sauce, which is ridiculous. I rated each of the three separate categories at a 2 because the experience I had was definitely no higher than a 2, but I just feel like a two is a negative review and I'm not in a negative mood, so I bumped my overall to a three.
I met my brother for lunch and we had a nice conversation, so it was fun, but this is not a fun place. This is a clean place. That's the extent of the ambiance. It's clean.
The food was all but tasteless. I was really disappointed. I love Japanese food, but this was humdrum at best. It wasn't yucky! It just wasn't yummy. There was hardly any sauce on my teriyaki bowl and I hate being nickel-and-dimed over sauce. Seriously, it doesn't cost you 54¢ to make a tablespoon of that stuff. You shouldn't be charging for it at all. The place was empty at lunchtime, so I don't think I'm the only one noticing these changes.
The service was lackadaisical. No smiles. No welcomes. Just slap down the food and walk away.
It's not Covid. It's not the economy. It's definitely not the last of the loyal customers. It's the owner. They're doing themselves in. It's really disappointing.
Absolutely love this place!! I’ve been eating at Tokyo since I was a little girl! Best Katsudon and Teriyaki bowl in town. Please don’t change the menu ever!! Totally worth the drive from Goodyear ❤️
Took my wife and kids here because it was a Japanese festival in Phoenix. They ordered Bento box A and Bento Box B. They said the food was honestly amazing for a fast food (express) food joint. Not to mention, it as done very quickly despite it being busy. The meat portions were good and everything tasted fresh. It even came with a refreshing salad. What's even better, is just like. Phoenix tradition, they have flan (Mexican dessert) which was also on an amazing level.
Food is great! Customer service is excellent- Vicki is constantly moving - best employee I have seen anywhere in a long time. She is hard working and treats everyone like they are the only customer!
I have been a loyal customer for over 15 years never have complained once in my life and today I bought 2 Ayako plains to go/ came home and the chicken is literally rubber unable to eat or chew it! It’s absolutely disgusting!! Not edible! I called and let them know! They want me to drive all the way back to bring them disgusting chicken in 4 days when I have time! I am unable to drive back since I’m on 4 day work schedule! They literally would not budge for their honest customer who has been 100 percent satisfied and now the one time I call they refuse to simply return my money for an inedible 2 identical meals!! They want me to spend more wasted money on gas and time and leave spoiled food in my fridge for 4 days and return on the 5th day!! INSANE !!!!!!
It's gone downhill. If you want healthy food maybe go somewhere else. My rice was so greasy it was gross. I'm paying for it so I didn't want to waste it but now all that grease is making me regret it ????
Quick Facts About Tokyo Express
Today
Opening Hours
| Monday | 10:30 AM - 08:30 PM |
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| Tuesday | 10:30 AM - 08:30 PM |
| Wednesday | 10:30 AM - 03:00 PM |
| Thursday | 10:30 AM - 08:30 PM |
| Friday | 10:30 AM - 08:30 PM |
| Saturday | 10:30 AM - 08:30 PM |
| Sunday | 11:00 AM - 05:00 PM |
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