The Hideout Info
Amenities
Service options
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Kerbside pickup
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No-contact delivery
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Delivery
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Takeaway
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Dine-in
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
Offerings
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Coffee
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Healthy options
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Vegan options
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Vegetarian options
Dining options
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Breakfast
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Brunch
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Toilets
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Planning
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Accepts reservations
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Best KPortal Reviews
My husband and I went to this cafe for lunch today.
We checked the closing time & it was 3pm.
After a 30-minute walk, we arrived at 1.35 pm. We were told that they were "closed sorry ".
I responded that I thought they were open until 3 pm.
The lady responded with, "we are open until 3 pm, but we like to finish earlier."
In that case, "The Hideout," owners, I suggest you advertise your opening and closing times correctly. Say that 3pm actually means 1.30pm.
Then, in the future, customers will know to arrive at least 1.5 to 2 hours before your advertised closing time in order to sample your (hopefully) delicious food.
Food, no comment.
Staff and customer service 0/10.
We shan't be back.
First week 3 Sunday lunches by delivery didn't happen as waitress lost order. Rang and spoke to owner the following day who very kindly offered the next 3 meals on the house plus desserts. They were delivered quite late and had shredded meat which was presumed to be whatever was left over...random vegetables too. Didn't complain as they were free but gave the young lady delivery driver £10. Ordered yesterday for delivery today @ 2.30pm 2 x lamb dinners and 1 x beef. The beef was shredded again and as there was no lamb a pot of mixed meats to share between the other two I have a photo. This was a dessert sized portion of scraps of shredded chicken and beef. Random vegetables etc ... some had cauliflower cheese, some had cabbage, some frozen yorkshires, roasties and stuffing so can only assume that yet again we had the leftovers although copius amounts of peas and carrots. Contacted the owner who said the beef was slow cooked so no slices? and thought the small pot of scraps was ok but offered to bring more chicken and beef and was leaving immediately. Nothing arrived with no explanation. So £38 for very very poor food which was cold and inedible. Filed in the bin
Lovely cafe, great food and amazing prices when you consider the cost of living crisis we're in right now...staff went above and beyond for us and were very accommodating! Unlimited condiments on the table which is always a plus in my eyes! Quiet location but still in town
Ordered 2 Sunday lunches for delivery today and I might as well of ordered a ready meal from Tesco.
The trays were half full !!! And mostly consisted of peas and carrots - we picked to have mixed meat which should have been pork, beef and lamb. one had no beef the other had hardly any meat at all! As seen in attached photos
We ordered 2 extra gravy as well as the 2 gravy that it came with, we only received 1 pot which was half full which had to go between the 2 of us and the gravy we had was full of lumps !! Ordered 2 mash extra as it doesn’t come on the meal again only one arrived so again having to share this between us .
Aunt Bessie’s roasties and aunt Bessie’s Yorkshires which is fine but stuffing wasn’t cooked and no seasoning on the meat or salt in the veg
Would not recommend would give it a 0 if I could, !!
Girl on the phone said she would bring the bits we are missing which took 40 mins this is on top of the 2 hours it took to come in the first place, to which time we had already made our own gravy (bistro) and warmed up and seasoned the food ourselves and eaten most of what we had as we were hungry might as well as cooked it ourselves, and covered it in mint sauce.
So cold food, bits not cooked and missing items .
Won’t be ordering it again from here we were really looking forward to this Sunday dinner as the reviews all are all positive, we did get our money back after another phone call to the store as we now couldn’t eat the rest of the food that was missing as we had made our own.
I ordered a Sunday lunch and now we have them every Sunday the beef is beautiful not to fussy about chicken think i maybe processed there is 2 vegetables are beautifully cooked and portions are great shame they don’t do cabbage instead of peas and carrots the gravy is delicious homemade gravy they are also going to do Christmas dinners for ordering.
Well done keep up the good work
Lovely family run cafe with a nice atmosphere menu selection is excellent and cooked breakfast I highly recommend....definitely becoming one of my regulars.
Walked in and asked to leave because they had a booking then told we could stay, so that was embarrassing, then they bought my kids drinks over within about 5 mins which they had finished by the time my mocha eventually arrived. Won't be coming back again.
Great little find. Lovely breakfast (especially the homemade chips). Reasonable prices and exceptional service.
Quick Facts About The Hideout
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:30 AM - 03:00 PM |
| Wednesday | 09:30 AM - 03:00 PM |
| Thursday | 09:30 AM - 03:00 PM |
| Friday | 09:30 AM - 03:00 PM |
| Saturday | 09:30 AM - 03:00 PM |
| Sunday | 09:30 AM - 03:00 PM |
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