The Food Junction Info
Amenities
Service options
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Delivery
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Drive-through
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Takeaway
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Dine-in
Accessibility
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Wheelchair-accessible entrance
Offerings
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Alcohol
Dining options
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Lunch
Atmosphere
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Casual
Payments
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Credit cards
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NFC mobile payments
Children
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Good for kids
Best KPortal Reviews
Ordered wings. They were burnt and had very little meat on them. Called them to say about it and they said they were too busy to deal with it and they cook them "crispy". Terrible food, even the wedges were overcooked. Also, the guy on the phone was a waste of space. Here's a picture of some burnt pathetic wings. Enjoy
I have ordered from this takeaway several times now and usually the food is very good. I have never had need to question the service as have never needed to call them...until tonight.
I ordered my food, as usual, via Just Eat. The food arrived well on time within half an hour however, the sauces, drinks and coleslaw did not turn up. I ran back outside to confront the driver who said he would return within 15 minutes with the missing items.
We phoned the restaurant to query this and they sent a different driver with the missing items. The bloke on the phone was very blunt and abrupt however, the new driver called us ten minutes later struggling to find our flat. After five minutes, he eventually found it and I had a complete order.
By the time we had finished faffing around, the food was basically cold. However, the food was enjoyable as usual. The service on this occasion has put me off. I will give them one more go however, if it is poor next time, my review will be lowered and they will have lost another loyal customer.
Such a shame as I used to love this place.
I'm not sure what has happened in the 6 months since we last ordered from here but it has gone drastically downhill.
Our last order arrived late, cold, missing items and even wrong items in the order.
When I called to find out when the food would be delivered I was told it would be with me any second. It finally did arrive 10 minutes later (an hour past the original delivery time stated)
When I tried to call to let them know about the missing, cold and incorrect items the phone rang out. Repeatedly.
I then had to source food from elsewhere as the majority of my order was missing.
There are a lot of bad recent reviews and I decided to ignore them as we have always had great food here.
I wish I had listened to them now.
I would not recommend food Junction for delivery, we placed a family order on Sunday night (so not a peak time). The food was then delivered @ 6.45pm with the wrong order. We fully understand that mistakes happen and this wasn't an issue. We placed the call back to Food Junction and explained the situation.
The staff member then apologised for the mistake and that a replacement would be sent out immediately. By 7:45 we still had not heard anything from FJ so-called back to inquire, we were then told again that the driver was on the way and would be with us within 15 minutes.
We waited for almost another hour with no delivery so-called back. This time to be told that they are busy and have no drivers for 1.5 hours ( est delivery would now be 10.30 pm). The order was made at 6pm. I explained to the person on the call that I would like a refund and he refused. Luckily we ordered through just eat so managed to get a partial refund through them.
Since looking through the other reviews it seems I'm not the only one to experience extremely poor customer service. @just eat should start to read the reviews and remove such a poor company from there supply chain.
Were deliberate fobbed off and lied to get us off the phone. They only care about taking your money. I will not use Food Junction again but will use Gloucester grill instead.
AWFUL customer service.
We ordered food, which took an hour to come. (After online said 30-40 minutes) No sauce, no soft drinks. We called up to explain, as I won’t eat my food without the dip, so we were told someone was on their way with it. 40 minutes later, our food is stone cold and still no sign of drinks or dips. I called up asking for a refund and the phone was put down on me. I then tried calling numerous times and there was no answer. I eventually got in contact and I’ve been told that I’ll only get a refund for the drinks which I did not receive and the man was quite rude on the phone.
Although my food has not been touched.
I’ll be expecting a refund for this
The delivery driver has just turned up, an hour and 20 minutes later, with drinks and dips.
Which has now been turned away and my cold food sent back.
Never ordering from here again
This place is a joke. Order half of chicken lemon and herb. Got 8 spicy hot wings instead. 5 chicken strips lemon and herb turned out to be so spicy they weren't enjoyable. Cold wedges and cold garlic bread. Tried to call but no answer. Going to go in tomorrow for a full refund and will never return. Shambles!!!!!!
If i could give half a star I would. Absolutely disgusting. Ordered my food at about 1030 and took over and hour half to get to me. Placed my order on uber eats and gave me a delivery time of 1125. I kept calling food Junction and another number that was given to be by uber eats and neither would answer the phone. Just gone 12 my food finally turned up. I was missing items and it was all freezing cold. The nuggets were cold but edible and it just got worse and we started eating. I would never waste money here again its a surprise it still in business.
No social distancing and left his own half bottle of water in the box with my milkshakes! On calling no apology or refund was offered and our call was ended abruptly by him ignoring me just saying thank u bye. He understood as he said he would ask his driver! Not impressed with service
Quick Facts About The Food Junction
Today
Opening Hours
| Monday | 02:00 PM - 12:00 AM |
|---|---|
| Tuesday | 02:00 PM - 12:00 AM |
| Wednesday | 02:00 PM - 12:00 AM |
| Thursday | 02:00 PM - 12:00 AM |
| Friday | 02:00 PM - 12:00 AM |
| Saturday | 02:00 PM - 12:00 AM |
| Sunday | 02:00 PM - 12:00 AM |
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