Southfields Garage Ltd Info
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Best KPortal Reviews
The Garage now appears to have closed down. Noticed their sign was not displayed in Kimber Road. Phone number been unobtainable for a couple of weeks. No reply to email. What a great shame as they were very good.
To the point, I won't be using the garage again. Firstly, credit is due; work done to the car appears to be done well after getting work done one month ago and experiencing no issue. Mechanics are good/ competent. My experience was poor communication regarding cost Breakdown. When your mechanic doesn't include VAT in a quote until the bill comes, this is deceptive. If your mechanic doesn't clearly define the TOTAL cost when explicitly asked the TOTAL cost, to be surprised when you receive the bill you feel ripped off. When the mechanic then offers the customer a resolution on the provision, you use them again to drum up more business that is an insult—unfortunately, a bad experience in total.
I’d start by saying they have completed a great job with the clutch and allowed me to bring the car in on the same day which others didn’t have space. I found the staff to be very friendly no problems.
However on returning home I had noticed I was charged £90 for a 501 car bulb (which I had in my glove compartment anyway) and retail at around £2- I thought this was a bit cheeky.
Also told cam shaft belt needed replacing as was *dangerous* but I had had this replaced 6 months earlier.
Overall not the worst garage but was a little shocked about the lightbulb, but not enough to go back and complain.
Great service and efficient MOT from the team at Southfields Garage. Paul was brilliant, gave me a call to explain what needed doing and clearly was out to ensure I didn't pay more than I needed - very rare in my experience.
They're always friendly and the added novelty of Maggie the garage black Labrador and means I'll definitely be back next year.
Awful, can't complain that they done the MOT but one i had to call back to find out if the car was ready apparently they left a voicemail and there certainly isn't one on my phone.
The people i work for use this garage all the time i walked in and asked do i pay now or can you invoice my boss.
The response from the male behind the desk in a very sarcastic tone would you go to sainsburys and walk out without paying.
Understand that both tone, lack of manners or respect for a customer is so rude.
He didn't stop there he kept answearing me back, i stated im the customer and his attitude was i don't care.
Well luckily for me it's not my car and choice of garage so i don't ever have to worry about returning.
As a young female he was very intimating obviously the kind of persona he likes to give out.
Maybe a little more information should be given out at start, no information was given what so ever.
I would recommend staying away from this gargage.
This garage took my car to do some electrics & when I got it back I had no rear windscreen wiper & the boot kept popping open. Thinking it was just a glitch, I returned my car for them to sort out & fix my heater blower & airbag light at the same time. I have today got my car back after 25 DAYS IN THE GARAGE! They haven't returned at least 8 of my calls & have been promising my car back for the last 2 weeks. When I've been to the garage over this time my car has been in pieces every time with no-one working on it (the mechanic was busy walking his dog for over an hour one occasion & left to deal with family problems on another). Upon collecting my car they tried to charge me £500 for fixing the rear wiper which they broke in the first place and had an almighty row before agreeing not to charge and I have still been slapped with a bill of £1500 to get my car back. They have done nothing to recompense me for being without a car for almost a month. AVOID THIS GARAGE AT ALL COSTS!!!!!
Reported to the police and the local ombudsmen. Absolutely appalling. No quote. No authorisation to do the work. Just a call to say the work was done and cost significantly more than the industry standard for my vehicle. The owner refused to show me the itemised invoice before confiscating the car with blockade. Highly defensive, physically abusive, shutting my body between the car door and the car. All recorded on voice recording.
This is the worst garage I have ever dealt with. Simple jobs costing a fortune and twice keeping my car overnight. Charged £120 to tighten the handbrake, drove 50 miles up the road and found they had caused £600 of damage due to over tightening it... Not happy at all...
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