Shadforth Pharmacy Info
Amenities
Service options
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In-store pick-up
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In-store shopping
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best KPortal Reviews
Staff are lovely, attentive, kind and helpful.
A little gem.
Friendly and efficient service. Staff are always extremely professional, helpful and willing to assist even when busy. Nothing is too much trouble. Would highly recommend.
I was advised by the pharmacist in Noak bridge that I needed Chloramphenical eye ointment for my infected stye and as they were out of stock, suggested I ring round to find some.
I called Shadforths in Billericay high street ,spoke to a very pleasant pharmacist , explained what I was advised and she told me they had some in stock and she would put it aside for me.
My daughter drove me to Billericay and I found the pharmacy .
I spoke to an older woman ,( a general sales assistant) who Went on to say I can't use this on an infected stye. I explained that the pharmacist I had spoken to half an hour before recommended it and that I trust what he said.
This sales woman got quite defensive and would not sell it to me.
A queue was building behind me, I felt so embarrassed and didn't want to get into an argument. Since when have general sales assistants had more knowledge than a pharmacist??
Meanwhile if this person wishes to Google if Chloramphenical eye ointment can be used on infected styles... She will see that you CAN!!.
I was not only in pain and suffering but was humiliated. I will never set foot in there In response to your reply.
Firstly , the male pharmacist did not examine my eye, he stood next to the sales assistant whilst she continued repeating how the product I had been recommended by the Noak bridge pharmacist was not for an infected stye and just kept refusing to sell it to me, despite me phoning ahead, explaining to the helpful young woman in the pharmacy ,exactly what had been recomended and what it was for.
The helpful lady in the pharmacy then reserved it for me .
On arrival ,I even spoke to this same helpful lady, who comented how painful my eye looked and she confirmed that she had placed it unfer the counter with my name on. That's when the sales assist jumped in!
Secondly, after leaving your chemist , deflated and in agony just wanting something to soothe my eye , I attended my appointment at the opticians( Vision express ) , initially doubting if they could give me something to help .
To my delight , the incredibly professional optician there took photos of my eye , shared them with my permission on a WhatsApp group chat made up of other opticians and eye doctors . Guess what the advice was....
to use Chloramphenical in and around my eye for 5 days !!
Went in to get my husband a wrist support as he had sprained it. Brought a medium however was to small. Took it back straight away but would not change. Said couldn’t be returned as it had been used and package opened (which was already opened when purchased) Not great service from the pharmacist maybe next time when selling £16.99 support it should be made clear these can not be returned.
Having moved house several times for work purposes I have naturally had to change GP etc each time and it follows too with my local Pharmacy.
I chose Shadforths this time , in Billericay. To me they are the very best Chemists I have ever been to, bar none. It is a very busy place, I imagine or would hope because others share my view, but that said they are efficient, attentive friendly no customer is left waiting without good cause.
To most of us a Pharmacy is a Pharmacy. We put in our prescriptions and wait, take our meds and go. At Shadforths you are greeted with a smile. Without exception each member of staff gives you time. They listen, I would consider that alone as part of healing.
Billericay is a Town by Charter. Shadforths is just as you would expect in a much smaller caring community. A thoroughly professional practice. yet, almost family.
Always have great service
Shadforth Pharmacy staff are so lovely, and they greet you on arrival and always ask if they can help assist you. The service is outstanding, and waiting times for prescriptions are around 10-15 minutes.
Firstly I would like to say the staff the best and most helpful I’ve known.Some time ago I was told I was banned from all stores for life for a crime I didn’t commit and was never convicted of.Shadforth continue to do all my prescriptions and receive payment for but I’m not allowed to collect them myself.I was diagnosed with prostate cancer in 2019 and when I’ve needed medication quickly Jose and team have been fantastic.I did write to head office to see if they would consider lifting the ban as I still have a good relationship with staff from outside the shop .The situation seems unesasarry please could I have an explanation with regards Simon Hanks
Quick Facts About Shadforth Pharmacy
Today
Opening Hours
| Monday | 08:45 AM - 06:15 PM |
|---|---|
| Tuesday | 08:45 AM - 06:15 PM |
| Wednesday | 08:45 AM - 06:15 PM |
| Thursday | 08:45 AM - 06:15 PM |
| Friday | 08:45 AM - 06:15 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
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