Rose Lane Dental Surgery Info
Amenities
Accessibility
-
Wheelchair-accessible toilet
Amenities
-
Toilets
Planning
-
Accepts new patients
Best KPortal Reviews
I had an appointment booked, and this was confirmed by email. When I arrived the dentist was closed - shutters down. I called several times - no answer - I called the next day - Friday and spoke to a very apologetic receptionist. No reason was given for the cancelled appointment nor did I receive a text or email to say it was cancelled.
I had a call from a receptionist at the dentist today (NOT THE SAME ONE AS FRIDAY - to make that clear), Monday 2.20pm - who only give me a reason for the closure when I asked - this was that the dentist went home early - this is an unacceptable reason. When I told the receptionist I had to find another dentist to fix my tooth she put the phone down on me. How bloody rude.
I called back and asked why and she said, that I told her to take me off the books - obviously doesn't listen to what patients say - she has a bad attitude and is a very rude human.
A years course in Customer Service would not go amiss.
I will be complaining to a higher authority.
Terrible place! Don’t no how they are still open!
Really rude receptionist, was on the phone with her head phones in while dealing with patients, loud music, and rude attitude! The dentist himself was not very informative, or helpful. Avoid this place! My appointment was at 2 when I got there the shutters where down, I called and no reply. They finally opened the shutters 2.10 and said they were on lunch. Called on a separate occasion receptionist hanged up on me whilst I was talking. Dentist is always on holiday!
Since the Denist retired and a new lot in, just no customer service. Went in cos denture broke, the one that would do it comes in on a Tuesday so can't do a thing next appointment for 3 wks. Then, I would have to wait for new to be made. I could not even get it glued as dentist on duty doesn't cover that type of work.
Told to Google it if wanted sooner
The dentist is very patient receptionist are very helpful and always try and fit me in and my children when there’s an emergency. Very rare to get on an NHS list so I’m very grateful.
Actual dental work is fine. No complaints. Dentist put my nervous kids at ease.
However KEEP all your RECEIPTS for MONTHS, you may get a surprise phone call telling you you didn't pay for your treatment (even though you can't leave without payment!) found out it happened to others too. This was like... Months after treatment.
my "dentist" (term used loosely) appointment was at 9 with my whole family. the only two workers were late, the receptionist just filled in blanks on his computer instead of paid attention to his patients sitting waiting for their already late appointment. he then asked whether I have gotten a covid vaccine (which he had no right to do) and got angry when I spoke against it. he then started yelling at me and giving me attitude. would not recommend.
Never seen in time. Receptionist not come this morning and assistant late for 15 min, "doctor dentis" sit and fill blanks on computer and answer and book calls by himself, but not take care of their patients. Must be seen at 9, walk away at 9:20 because dentist dont like my and my husband opinion about covid vaccination.
Worst dental surgery! Had a very bad experience where the dentist pulled out my daughter’s teeth with no forceps even when she was trembling with pain. I fear this would have a negative impact on my daughter for years to come and she would not want to go to a dentist again! They took no extra measures for covid testing, like checking temperatures or history....very old school type... would never recommend it to anyone!!
Quick Facts About Rose Lane Dental Surgery
Today
Opening Hours
| Monday | 09:00 AM - 05:00 PM |
|---|---|
| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
How to go there
Location
Places