Roots Lounge Info
Amenities
Service options
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Dine-in
Best KPortal Reviews
HORRIBLE “My recent experience at this shisha shop was disappointing. Typically, I purchase shisha flavor for £10 per 100g, which lasts for multiple shisha sessions. However, the staff member attempted to sell me a single portion for £30, which was three times the usual price. When I expressed my disbelief, the interaction turned unpleasant, with the staff member rudely asking me to leave. Not a pleasant experience.”
Worst experience with staff today. The lounge was empty with only our table and none else. When ordered fries, the gentleman asked me to order now whatever else I want to have as he might get busy with other customers which might come anytime or get busy with "making his own shisha". Anyhow, fries came after around 20 minutes. Then we asked for coal to be changed, which usually is changed within seconds to minutes at any shisha bar, but after chasing him in the kitchen thrice to change the same, he changed coals after around 20 minutes. When voiced that we are not liking the service, he said he was busy making his own shisha, why should we have fun only he should have too. ????????♂️
Shisha is brilliant as always! The owners have changed but are truely the best. Best shisha I have had. Every time the shisha is on point! And the staff are friendly and great customer service. Highly recommend. Great atmosphere and always a great place to chill by 1, 2 or a group.
Has many areas of entertainment from music videos to footy matches to board & games. Lively on the weekend (Fridays & Saturdays) but truely a brilliant lounge to relax and enjoy the night. And food is pretty decent if I may so myself.
Come to Roots for a great sesh, date nights or even a group event. Each flavour is awesome, smooth & refreshing. Truely the best shisha around, this place is vibe!
Keep up the grand work Roots Team!
Regulary come here with the lads after work. We went looking around for a decent Shisha place for awhile and came across Roots.
It's a fair journey for us to come here, however it is definitely worth the journey.
Staff are extremely helpful and are always eager to make your stay as pleasant as it possibly can be. Music is good and the atmosphere is excellent as well. We will continue to come here as we have found the perfect Shisha place for us.
Would 100% reccomend this place to anyone that may be curious about coming here.
Unfortunately we are going to leave another bad review because of the continuous bad communication. Firstly, they ask us customers how much we need to pay when they should know so we had to check the menu for them. Another guy whom they say doesn't usually work here was over charging us for an extra shisha until I had to correct him. Then this person who doesn't usually work here said he wouldn't open the door to us again which has never happened to us. Then, the other wanted to give us £10.00 back to silence us and take our previous review down which was an honest review. The communication is still just as bad. We won't be coming back for sure. Wish we never gave them a second chance.
Absolutely amazing staff, great chilled place. Excellent variety of shisha flavours ????which shockingly lasted a long time, longer than any other shisha place I've been to in the U.K.
WOULD DEFINITELY RECOMMEND IT!!
One of the best place for shisha if u just wanna relax and chill good vibes good management and very good shisha
Great service & quality shisha,food & drinks all in a great atmosphere with a choice of games . Definitely will be my new spot!!!
Quick Facts About Roots Lounge
Today
Opening Hours
| Monday | 06:30 PM - 01:00 AM |
|---|---|
| Tuesday | 06:30 PM - 01:00 AM |
| Wednesday | 06:30 PM - 01:00 AM |
| Thursday | 06:30 PM - 01:00 AM |
| Friday | 06:30 PM - 01:00 AM |
| Saturday | 06:30 PM - 01:00 AM |
| Sunday | 07:00 PM - 12:00 AM |
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