Quay Dental Care Info
Amenities
Amenities
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Toilets
Planning
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Accepts new patients
Best KPortal Reviews
This practice was recommended by relatives who have used this practice for years. I joined last year and have used this dentist to this review (18 months), and will continue to.
I do not use a dental plan but l am a private patient. No problems with the dental care or arranging appointments. In comparing with other dental practices;
Booking an appointment took 3 weeks (it would have been sooner but for my work shifts. Under the NHS under another practice it was 6 to 8 weeks.
This year lmy check up and hygienist appointment was on the same day instead of arranging separate appointments.
When l had treatment last year l paid less than was quoted. At another private practice similar treatment was 3 times as expensive.
The health promotion advice was thorough as were the treatment options. The advantages and disadvantages of each treatment was explained in order to enable me to make my own decisions.
I experienced very little discomfort including from the hygienist treatment.
The only downside appears to be a lack of out of hours appointments.
The practice does need decorating though the walls have been done since last year.
Been using this practice for 40 years,mostly on Denplan.Todays the 1st time I thought I'd look up the reviews to check out if it was just me who was thinking this once very good practice had gone down hill since the new owners moved in.....turns out I'm not.Changing of staff rife,treatment received not up to standard, practice equipment outdated (an item used on me recently showed signs of rust) decor has looked tired for too long.
Not surprised that some patients are saying they have/intend taking there thoughts higher/further.I no longer recommended this place to people, on the contrary.
Unfortunately parking outside practice is now for staff only As without staff they can’t open the practice apparently. Hygienist very helpful and does a thorough check however rest leave a lot to be desired. Have been a patient for many years need somewhere to park locally but are permits only. As a business they should provide staff with a working permit so clients are able to park.
Would not recommend at all. Poor communication from the practice and when issues are raised the team are so very unsupportive. I was made extremely ill from a teeth whitening gel and called the practice regarding this to be told they would speak to the dentist and call back which never happened. Also turned up to the practice for a check up to be told that my appointment was cancelled with no prior notice so I’d then wasted time that had to be taken off work to attend.
If I could give no stars I would. Absolutely shocking practice. Had been using for over forty years but in the last five years things have gone seriously wrong. The final straw was being forced to discuss my private medical history in the waiting room even though the two staff who were standing over me could see I was uncomfortable and getting angry. AVOID AVOID AVOID !!!!
I have been at this dental address for 35yrs. I pay Denplan £22 a month. In the last 4yrs they have cancelled every appointment I have ever booked with dentist and hygenist. On my plan I am entitled to 3 checks with both dentist and hygenist a year. Today they have cancelled on me again. An appointment I had to book six months ago. Basically have paid £1000 for one check up. Disgusting. Have cancelled my plan today, but was told I had to pay next month as needed to give 3 weeks notice...sod off!
The work that the team was done on my mouth has been fantastic. My Teeth felt a lot better and management of my teeth has been great. I am a Nervous patient, scared of dentists and tend to freeze up. It’s irrational,I know, but I put off looking after my teeth due to it. The reception and dentist team have been super friendly and understanding. Putting me at ease. I used to bounce from surgery to surgery as I didn’t feel comfortable returning to old practices due to fear of judgement of my teeth’s condition. The kindness here however has made me stay put.
Only reason this isn’t a 5 star is I didn’t find the same understanding with the hygienist. I’m not asking to be coddled but I felt quite patronised and judge at the time. I cannot fault their advice but having expressed my nervousness I was hoping for an experience and advice that came across as an action plan that pointed out what I needed to do to improve and what areas I was lacking in (as it had been with my dentist) rather then chastising whilst I was stuck in the chair unable to leave.
I was ripped off £600 for 2 temporary fillings. Won't be going there again
Quick Facts About Quay Dental Care
Today
Opening Hours
| Monday | 09:00 AM - 05:00 PM |
|---|---|
| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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