Portway Pharmacy & Opticians Info
Amenities
Service options
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Delivery
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In-store pick-up
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In-store shopping
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best KPortal Reviews
I visited the optician side of this place for an eye appointment. I found the service to be very friendly and efficient, particularly from Adele, who performed my tests. I didn't use the pharmacy itself, so I can't really comment on that part of it. There is very easy parking either in the car park at the front, or the side road literally right by it, so no there's no extra stress with that.
Customer service is excellent, always get my medicine and my medicine on time. Though it is difficult to get hold of them on phone but as live nearby so I just visit them.
I don't really know why do the Pharmacy has a telephone line as you will 1/100 chance for them to pick your call. Can't rely on them for emergency
Never answer phone, they know I have medication delivered but don't deliver till I phone them, getting worse
If I could give less stars I would. You send a prescription in but it doesn't get ordered unless you call to tell them it's needed. And when you do call no answer. The service is shocking and the female pharmacist is nothing but arrogant and rude. Absolutely terrible service please avoid wherever possible
This place is horrible, slow, I've never been told anywhere else that I can't have my prescription until the pharmacist arrives (who's at his other chemist). Avoid this place like the plague. P.s, doest matter what the nhs opening times claim, this place seems to open when they want to.
Good service but rather cramped. Awkward parking.
My Dad attended an appointment this morning for a diabetes screening.
He had drops administered in the waiting room and was told the optician had not yet arrived. The drops last for 15 mins and in this time the optician still hadn't arrived. When asking reception they advised at 9.05 he would be there in 5 mins but at 9.35 he still hadn't arrived.
My Dad chose to leave and book another appointment elsewhere resulting in another day off work. However he did receive a call back at 10am advising the optician was now there and he should come back.
This is a terrible service on part of the optician who should respect the time of their patients of be honest regarding the time of their arrival. I understand there are circumstances people can be late however to not provide an up to date ETA is not good service. This also meant my dad having drops which affect his sight for most of the day unnecessarily.
Quick Facts About Portway Pharmacy & Opticians
Today
Opening Hours
| Monday | 09:00 AM - 02:00 AM |
|---|---|
| Tuesday | 09:00 AM - 02:00 AM |
| Wednesday | 09:00 AM - 02:00 AM |
| Thursday | 09:00 AM - 01:00 PM |
| Friday | 09:00 AM - 02:00 AM |
| Saturday | 10:00 AM - 12:00 PM |
| Sunday | Closed |
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Location
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3. Città Fiera