Merlin Pharmacy Info
Amenities
Service options
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Delivery
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In-store shopping
Accessibility
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Wheelchair-accessible entrance
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best KPortal Reviews
Main pharmacist is extremely rude, demanding to see my issue before even letting me speak despite having been referred by GP for the issue and showing photographs. Once I explained that I was already taking the medication available over the counter he then ignored me - probably because I wasn’t then going to buy anything.
The lady behind the counter is personable and the only thing the 1 star can be attributed to. Would not go back or recommend anyone else to go there.
Called the pharmacy at around half 4 to see if they had item instock. Was advised they did and I asked what time they were open till and would it be ok to collect later and advised by the female that answered the phone this would be ok. My child is extremely poorly so asked my husband to grab on his way home for him to get there and be told they won't help till tomorrow as late this is at 17:45. They then completely ignored him when he tries to question why I was advised otherwise. Rude when worried parents just want to make their child better. Won't take my custom there again!!!
Edit time as pharmacy sarcastically responded I seem to have muddled my times up...
Still no apology for the shocking service though!
Very helpful staff. Very friendly staff when being served.
I won't be going back...it would have to be an absolute emergency. Depending on your expectations as a customer. The The head pharmacist is arrogant, rude and inconsistent with his interpersonal skills. I've had to make several trips regarding prescriptions I've needed and between the gp practice and pharmacist turned into a nightmare with neither taking full responsibility. ???? He is not approachable and never accountable nor apologises when he has made a mistake. Thankfully we have choice so he is definitely not up there with his people's skills in general. You're suppose to be offering a service of quality and professionalism and he has lacked that for years!
Sam is the best for giving advice and so helpful
The pharmacist at this pharmacy is a very rude unpleasant man, he lies and he makes mistakes, his people skills are none existent and he does not care. Several times my mother has been given the wrong medication. My father was waiting for some pills which he urgently needed, both my parents are disabled, when the pills finally arrived my father asked if they could be delivered, the pharmacist refused and put the phone down on him. The shop staff at this pharmacy are great and very apologetic and if not for them he would go out of business.
I think one must make allowances for the fact that at certain times when the neighbouring surgeries are busy, the work load created by very many prescriptions being brought into the pharmacy is considerable and often urgent.The pharmacist is very professional and checks each prescription minutely. He has been known to go out of his way to try and help his patients ( who are not treated as just his customers). He is basically running a medical facility where mistakes can can cost lives. I cannot blame him for personally not engaging in pleasantries and indeed does not have to be seen on the premisses as his work is behind the scene. When his help and professional opinion is needed, it is readily available. This is what matters, attention to detail, accuracy and professional concern. I am a medical person but have no personal interest in the business.
The service at this pharmacy is diabolical. The front of house staff are very helpful,however, the pharmacist is frankly a masogonistic arrogant man who is doing nothing more than earning money. He does not care about his customers.His people skills are dreadful And he lies. In addition he should remember that when he is on a phone call perhaps it would be prudent not to slander other pharmacist who have a much better rating . The star rating that you have is questionable and most definitely down to the front of house staff.
Quick Facts About Merlin Pharmacy
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 12:30 PM |
| Sunday | Closed |
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