Massarella Coffee Shop Info
Amenities
Service options
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Takeaway
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Dine-in
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible toilet
Offerings
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Coffee
Dining options
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Breakfast
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Brunch
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Lunch
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Dessert
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Seating
Amenities
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Toilets
Atmosphere
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Casual
Crowd
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
Best KPortal Reviews
Nice coffee. Pastie was very dry as though had been sat under the lamps for a large part of the day - we got there around noon on a Sunday. Tasted nice though.
Very nice place to visit but not if you are in a hurry. Took between 15 and 20 mins to get to till and there was only two couples before us. However coffee was brilliant and baked potato with filling and salad scrumptious. Sausage roll looked home made and popular. Need to get service quicker especially when busier or you will lose custom.
The worst place I’ve ever eaten. On arrival 3 members of staff behind the counter, not one asked what we would like. Eventually a member of staff came out of the kitchen and after repeating my order it was finally taken. There were plenty empty tables not one had been cleaned. I had to return to counter to get serviettes to be rudely asked did I need that many. I replied it was to wipe the table to be rudely told “we have been busy you know “ I didn’t know you had been busy and it was amazing to see 3 of you suddenly go and clean tables. I would not recommend this place to anyone
Great selection of hot and cold food, while you have to order it at the counter your hot food is delivered to your table. Staff were helpful and polite. Food was great quality and good portions. Would also say that compared to the cafes at each end this was the least busy.
Very poorly managed and some dodgy practices. Food is very average and fairly expensive. Virtually nothing is priced so you have no idea what anything costs apart from sandwiches and drinks.when buying your food they ask if you would like coleslaw, they don't tell you it's extra and it's almost £1 for a desertspoonful. But there is not much choice here at the Gretna Gateway so they don't have to try too hard.
Baguettes were doughy and tasteless and slapped on a plate after being cut in half with a knife while still wrapped up...paper and cellophane still on them when delivered to the table. Coffee not great either. Very slow service even in mid afternoon. Two stars given just because staff were friendly. Won't be back.
Bad attitude from staff. Asked for a toastie which was sitting on counter to be told they were for tomorrow so asked for a ham baguette to be told they were also for tomorrow. Freshly made I think not! Asked for a Pepsi to get offered a Pepsi max and asked if that would do. Decided it was time to leave. Such a shame as last time I was there service was good. I don’t really want to buy sandwiches made the day before when it was only about 3pm and they had freshly made sandwiches sitting in front of me!
The staff were extremely friendly. The coffee was excellent. Sadly the food not to my taste. The bacon in the toasty was very fatty, salad covered in loads of dressing.
Quick Facts About Massarella Coffee Shop
Today
Opening Hours
| Monday | 10:00 AM - 06:00 PM |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
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