Ince & Co. Info
Amenities
Crowd
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LGBTQ+ friendly
Other
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LGBTQ+ friendly
Best KPortal Reviews
Absolutely shocking service following the death of my mother. Instructed them to process Grant of Probate and what followed was a lesson in poor client care, lack of any empathy, no progress unless sent chaser emails and no reply when complaints raised.
DO NOT USE this company for any legal matters, especially following the death of a loved one. This company simply does not care at all.
I have been dealing with the Bristol office but the partner dealing with my case covers all the offices - AVOID, AVOID, AVOID
Ince is an incredibly professional firm. They were able to see my case through with the best outcome possible. Rashmita in particular has been amazing to work with. She has been caring, dedicated and committed to ensuring the best for her clients.
We had a horrible experience with their solicitor. We were trying to purchase a property in Bristol and invited Metcalfes to represent us. At the beginning, the solicitor told us if the purchase process didn't go through, he still needed to charge around £50-100 for his work if it’s not our fault. We happily agreed on that. At a later stage, the solicitor changed his job to another firm without giving us notice and automatically passed our case to one of his colleagues. It’s already unprofessional. Afterwards, the vendor of the property decided to not sell his property because he was fed up with the long process.
After we told Metcalfes what the 1st solicitor said about charging £50-100 for unsuccessful case, they insisted that we had to pay for £464.68. We told them this amount is much higher than that proposed by their 1st solicitor at the beginning. I can’t believe they said they cannot find the solicitor now because he left, and we didn't have any written agreement about this amount, so they couldn't verify it.
It’s unbelievable. I got very angry and asked their manager: “Does is mean what your solicitors say doesn't really matter? We can’t trust their words unless they write everything they said down.” The manager replied ‘Yes’ and rudely hung up the phone on me.
First, we never asked to switch solicitor. It’s all done inside their firm without discussing with us. Second, they should take responsibility for their own employees’ action. We paid to a firm, not to a particular solicitor. It's completely unfair to the customer. Shame on them!
We will never use them again and wouldn't recommend them to anybody. If you are thinking about using them, you may want to carry a secret recorder in your pocket for every meeting with them. Otherwise, they may just deny what they said before because their words are completely unreliable.
I cannot recommend Gillian Clarke at Ince Metcalfes enough. She truly went above and beyond on my case. With Gillian's wealth of knowledge in medical negligence claims, combined with her compassion, professionalism and determination to get the right result, was a winning combination. Thank you so much for everything you fought for on my behalf and to ensure that I was finally heard by the people that mattered. I will always be grateful for all your hard work.
They have been so supportive and helpful, when I was very much out of my depth and unsure of the process I needed to go through. I worked with Amy Nunn and she made me feel at ease and explained everything clearly to me. Very efficient and I would highly recommend.
They took £17000 from me to represent me before I'd even been charged,then went into administration, this company is run by thieves
They had some old documents from a company which they took over three years ago. I initially contacted Mark Walden who was very helpful, friendly and efficient. There was a process which they followed and the documents had to be requested formally. The process took nearly two weeks which was ok. Nice friendly people.
Terrible service!! I enlisted when Burroughs Day/Ince Metcalfes for the purchase of my first property – numerous spelling mistakes of my name on legal documents which I had to point out! Delays when they were sat on paper work from other solicitors – numerous payment mistakes, disgraceful lack of communication within company! Requests for payment sent to me 1 year after I had completed, recently another sent a year and a half later, both incorrect, had to get the Senior Partner involved to dismiss all ‘outstanding balances’ !! AVOID AVOID AVOID!!!!
Quick Facts About Ince & Co.
Today
Opening Hours
| Monday | 08:30 AM - 05:30 PM |
|---|---|
| Tuesday | 08:30 AM - 05:30 PM |
| Wednesday | 08:30 AM - 05:30 PM |
| Thursday | 08:30 AM - 05:30 PM |
| Friday | 08:30 AM - 05:30 PM |
| Saturday | Closed |
| Sunday | Closed |
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