Hotspot Info
Amenities
Service options
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Delivery
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Takeaway
Accessibility
Offerings
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Late-night food
Amenities
Atmosphere
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Casual
Planning
Children
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Kids' menu
Best KPortal Reviews
Shish kebab not cooked. Piza base not cooked... First and last time buying.....
Burned pizza sent. They collected them, then called me up to say no pizzas available anymore, didn't offer any alternatives, just said there's no more pizza, get a refund from just eat, and hung up. Got no dinner now. I've ordered here over 20 times easily, pretty gutted. Won't be ordering again due to this awful customer service.
Wouldn't use again, very cold meal plus raw food sent out tonight, rang up to ask for another order, met by a very rude girl on the phone, who got very protective straight away and all I tried to be was to be polite who passed me onto a gentleman who said I would have to pay again if I wanted another order and got very argumentative, used these before and never had a problem maybe new employees that don't understand customer satisfaction hopefully future training will be provided. Very unprofessional and hope they get an inspection very soon because if they are sending out food like this they shouldn't be open. Order at your own risk.
used to order here all the time and loved it, but I can't afford it anymore with the multiple price increases.
Edit: gave it another chance and my chips arrived soaked with oil. You could literally squeeze drops of oil out of them. I also got someone else's order at the same time? Called them to tell them about the chips and extra food, they asked for it back so they could give it to the right customer which is really gross. They have no idea what could have been done to that food, and obviously the person who got it isn't going to be made aware. They told me they'd come back to replace the chips but never did.
Removing one star for this terrible experience.
Service seamed good but food was inedible. Kebab was dry hard and black, the meat looked old. They smothered it in Chilly sauce I believe to hide the meat. I complained but he was not interested. I used to use this place regularly but standards have dropped. Never again.
Always a good kebab - had both mixed and donner - from here and chips are lovely. Recently had a pizza and altho not domino or major chain standard, still really good.
Delicious food but a food hygiene rating of 1 star!! I didn't realise this when I ordered. Sorry but I won't be ordering again as a matter of principle. 1 star is just not good enough. I'll amend my grade if and when the rating improves and I order again.
Got our food within 15 minutes of ordering through just eat, amazing quality, great service. 10/10
Quick Facts About Hotspot
Today
Opening Hours
| Monday | 02:00 AM - 11:00 PM |
|---|---|
| Tuesday | 02:00 AM - 11:00 PM |
| Wednesday | 02:00 AM - 11:00 PM |
| Thursday | 02:00 AM - 11:00 PM |
| Friday | 04:00 PM - 12:00 AM |
| Saturday | 04:00 PM - 12:00 AM |
| Sunday | 02:00 AM - 11:00 PM |
How to go there
Location
Places
Other Places
11. Hudson Yards
12. Otello