HIGH STREET PHARMACY Info
Amenities
Service options
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Delivery
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In-store pick-up
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In-store shopping
Accessibility
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Wheelchair-accessible entrance
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best KPortal Reviews
Barely room to move and minimal privacy when talking to staff. Went in today for prescription and was told they didn’t have it in and that was basically the end of conversation- no information when it was likely to be in etc and when I asked was just told to go elsewhere.
Not using again!
I have found the team at High Street pharmacy to be very helpful, in particular Tom has been a super star on more than one occasion when trying to arrange medication for my daughter.
In addition to this I always find the service to be easy, quick and efficient
I have been transferred to this pharmacy after the one next to the Cheadle Medical Practice has sadly closed down ( they were very good). The High Street Pharmacy is the epitome on unprofessionalism, mess and zero customer service, they are unable to follow simple requests or processes. Getting correct medication on repeat prescription is a massive challenge, they either don't have it and offer no alternative, or supply the wrong one despite numerouse clear request to put specification of my medication on their system. There is always loads of staff members walking around behind the counter, and yet the pharmacy keeps failing on providing even basic service. I am moving to another pharmacy.
The staff here are so helpful and always go out of their way to try to help with medical queries and frequent prescription issues arising due to the shortcomings at Cheadle Medical Practice. They definitely make you feel welcome and valued, remembering your name after only a couple of visits in the early days.
Staff pleasant and very helpful,always
My husband and I have been using this pharmacy for the past 5 years and have nothing but praise foe their service.
Harry has been particularly helpful when dealing with challenging prescriptions.
We have recently moved our doctors practice and have stayed with High Street Pharmacy because of the service they provide.
Will be finding a new nominated pharmacy after my recent experience. I went in with a prescription on Thursday 7th April for 1 months worth of tablets (84). I was given part prescription of only 6 tablets (2 days worth)! I advised that I would be owed the rest. I told the pharmacist / assistant (can’t remember the name) that I was actually going on holiday for 1 week. They confirmed that they were due a delivery on Friday and that they’d ring me when the prescription was ready to collect.
On Friday by 3pm no one had rung me so I contacted the pharmacy. They hadn’t received anymore tablets and advised that they were expecting another delivery Saturday. I was due to be in the airport then so that wasn’t any good.
I asked if I was able to collect the tablets elsewhere. I was told that because I had collected part of the prescription, I couldn’t collect elsewhere. If I had known this I would not have taken only 2 days worth of tablets!
I was offered no further help and panicked that I wouldn’t have any medication before I went away. Luckily I was able to get another prescription (the pharmacy didn’t offer this advice) from Cheadle Medical Practice and went to a different pharmacy. High Street Pharmacy finally had my tablets available (after a further visit on Saturday by a relative to find they weren’t delivered again and a further request for them to be home delivered which also didn’t happen) on Wednesday 12th April which were collected by a relative. This whole experience has been a nightmare and I won’t be using this pharmacy again.
I have just contacted this chemist today dealing with a very rude Asian gent claiming to be called Bob. I asked for a lat flow test being informed that you can only pay for a test now even though tests are free until 1st April. His reply was contact the government to complain. I asked for his manager, but he said there wasn’t one there, then hung up. A very rude pharmacy that I will never visit again. No consideration for someone who was ill with covid.
Quick Facts About HIGH STREET PHARMACY
Today
Opening Hours
| Monday | 08:00 AM - 07:00 PM |
|---|---|
| Tuesday | 08:00 AM - 07:00 PM |
| Wednesday | 08:00 AM - 07:00 PM |
| Thursday | 08:00 AM - 07:00 PM |
| Friday | 08:00 AM - 07:00 PM |
| Saturday | 08:30 AM - 04:00 PM |
| Sunday | Closed |
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