Fountain Street Pharmacy Info
Amenities
Service options
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Delivery
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In-store pick-up
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In-store shopping
Accessibility
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Wheelchair-accessible entrance
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best KPortal Reviews
This chemist has been turned around by its new pharmacist. It used to be a diabolical chemist that I would avoid at all costs but now it is completely different. Fast and efficient service, very helpful staff.
I am most grateful to the attentive staff and the owner of Fountain Street Pharmacy. They have been efficient, caring and considerate. I appreciate that. Thank you.
I required an emergency prescription. Fountain Street pharmacy was open and able to help. I called and spoke to a member of staff and the pharmacist called me back later in the afternoon. Shortly after I had my prescription in hand. Thanks to Faisal and the staff.
Shut in the middle of the day.
Yet gain having problem with not having a pharmacist on site.
When they are open very busy but also slow to Dispense Medication.
I now ask for prescription to be give to me in my hand rather than have it posted to Lloyd's the service is absolutely rubbish. I am not the only person to post a bad review.... Do thing about it Lloyd 's there are better Chemists and pharmacies in Leek I advise people to use them! If there was a zero rating you would get it!
We have once again gone in today to rude staff
I have finally had enough in the past I've been accused of picking my medication up when I know I haven't only to have a member of staff knock my door at 6.30 ish of a evening and apologise.
since Donna is no longer there the place is worse then it could ever of been I have now moved to leek pharmacy queen's drive and find it a far more professional team fountain street chemist is unbelievably unorganised and Chelsea the young lady who works there very rude and there are to many good chemists in leek to put up with that behaviour.
I have to visit regularly on behalf of my mum & though the staff are generally pleasant there is always someone in the queue who is having a battle about their prescription either not being there, or not being ready or not being correct. The doctors is literally spitting distance from the chemist - how hard can it be? I was on the receiving end of this today when following a telephone appointment with a doctor and finding an item missing from mums monthly collection of medication, the good doctor from the pharmacy told me to just pop in & have a word with the girls in the chemist and they would sort it out????Ready for battle, as I knew it would be, the nice girls in the chemist said they couldn’t sort it out, I said, the doctor told me to come in & you would sort it out, they said no you will have to go and ask the doctor to sort it out. I worked in customer services for almost 40 years & I know the public can be painful but the biggest lesson always was, do not blame the customer, you don’t know what pressures they are under today, just politely explain what the problem may have been, apologise even if you don’t think it’s necessary & then sort it out for them. Obviously none of the above happened & I trotted the few steps across the road to sort it out myself. Apparently said tablets should be available at the chemist tomorrow……..watch this space !!
Thankyou so much to Donna and the girls for all your help and support during the transition from Lloyds to the new pharmacy. You have gone above and beyond! Excellent service
I've been coming here for 5 years now. Today my wife and I had our flu jabs from a very polite and friendly pharmacist.
However, I witnessed the store manager helping an elderly lady get her prescription sorted out. The lady was obviously upset (a recent bereavement) and had other issues other than her prescription. The manager sympathysed, calmed her down and went way beyond her job and offered to deliver her medication on the way home herself!
I never see the level of compassion and service anymore, I can't praise her more highly. Well done to the manager.
Quick Facts About Fountain Street Pharmacy
Today
Opening Hours
| Monday | 08:30 AM - 07:00 PM |
|---|---|
| Tuesday | 08:30 AM - 07:00 PM |
| Wednesday | 08:30 AM - 07:00 PM |
| Thursday | 08:30 AM - 07:00 PM |
| Friday | 08:30 AM - 07:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
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