CREAMS British Luxury Bluewater Info
Amenities
Accessibility
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Wheelchair-accessible entrance
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best KPortal Reviews
If I can I will say 0 stars. Awful experience and never have I had to witness such incompetent staff.
My buzzer went off and the staff asked me 'do you know order is yours on here'. Shouldn't they have more control and understand which customer ordered what?
Food is awful, half of my order melted as it sat on the table for others things to be all ready.
Staff has no sense of when to send what order out.
I had a cream tea. Friendly and polite service.
Very relaxing place. Only music was a bit noisy and not so match the place.
Pretty decent place. Great coffee and cakes or macaroons. Not badly priced either and really friendly staff.
Had afternoon tea for my sisters birthday, never had anything like it. The scones are raw!! And we only had plain scones as they run out of fruit scones. Not impressed something needs to be done! Won't be coming back!!
I took my mum here for a treat on Monday. We were sorely disappointed! We stood in the doorway for about 5 minutes and no one approached us, despite a small group of waitstaff standing around the counter, chatting and clearly seeing us. We approached the counter and asked whether we could just take a seat. A waiter set up a table for us and explained that we had to order at the counter. I went up to the counter, and the same small gathering of young wait staff promptly dispersed and left me standing there. Eventually a guy came and took my order, but misunderstood my order, as after a twenty minute wait, the wrong thing turned up. People around us were complaining a lot. A table behind us had waited over an hour for a cup of tea (which turned up cold) and some cake. Two ladies on a table next to us had been waiting for about an hour too. One of the waiters was coming around and asking everybody what they'd ordered, even though we'd all already ordered at the counter. We ended up walking out before our food could come, and got afternoon tea at Marks and Spencers instead - much quicker and much more reasonably priced!
In conclusion, the staff seem young and untrained and the restaurant seems really awkwardly laid out (they try to pack too many chairs in!).
We won't be returning based on our first impressions, and similar reviews have cemented this.
Absolutely terrible!
Waited over 30 minutes for a waffle and crepes to come, two people ordered before us had to wait even longer. When asked why it was taking so long the staff member said “it’s busy” when it was clearly not, people who ordered after us were getting their food before us. Also when I went to get a refund, the man was saying “no they’re just coming, I’ll give you a voucher” I refused and got my refund after at least 5 attempts for a refund. Shocking customer service, definitely wouldn’t recommend and won’t be coming back!
Went today as an afternoon treat for our anniversary. Whole experience was awful. Although the place was nearly empty it was ages before we were even acknowledged and shown to a table.
The place is billed as British Luxury, but there is very little on the menu that I would consider British. What there was was very bland and limited. We settled for chicken mayo, which was more mayo than chicken. The tea tasted awful. Had pancakes with strawberries, the pancakes were nothing more than scotch pancakes available from any supermarket. Very stodgy and tasted awful.
Very overpriced for what it is, I assume your paying for the decor as the food isn’t worth it.there is no atmosphere to the place. I would rather go to KFC than this place
Stopped in for an afternoon treat and wished we hadn't. The staff were very rude, extremely lazy, didn't know what was on there own menu's and treated us like we were an inconvenience for them as us ordering some lunch had disturbed their chatting time. The food was awful and looked like it was old but just warmed up. The ice cream was vile and had a strange viniger like aftertaste. I appreciate the staff, apparently, aren't getting paid but then why stay there!? Find another job. I'll never go to this chain ever again all due to this visit.
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