Browns Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair-accessible entrance
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best KPortal Reviews
Expired prescriptions sold here and very unhelpful impolite staff. I pick up my prescription on the 27/03/2024 only to find out the prescription is almost 3 months out of date. Don’t waste your time or money coming here. This is dangerous!
Friendly staff and the pharmists are always happy to advise on any questions you may have.
Sorry to say I have had awful experiences in this pharmacy each time I've had to pick up a prescription.
The staff, no matter which I've dealt with, have a very rigid and suspicious nature with me and I believe it's because of my skin colour!
I have watched numerous times as they politely deal with other non-black customers, smiling and being polite - and then when it comes to me there is this cold tone and body language, followed by a million questions (name/address/DOB/Do you pay for prescriptions etc!?? ), completely over-scrupulous and unnecessarily suspicious every time I've had to pick up a prescription. Just ask EVERYONE for ID, and then let them fill out the form discreetly without loudly asking whether they need to pay or not! It's bloody rude!
I've been meaning to leave a review like this for ages, but waited until I recently had to collect another prescription - just to double check I wasn't imagining things!
You must change this attitude and treat everyone equally, because it is obvious your staff are apparently very weary about SOME customers based on nothing other r than race, I'm convinced!
We are humans too, and need to pick up our prescriptions just like everyone else! Cut it out!
Be friendly and polite to EVERYONE!
Was referred to by the NHS as my mum was suffering from knee pain, and the NHS had said they have qualified medical professionals to examine and advise. Walked in and all i was asked was, what's wrong with her knee, and said that she can look it at the knee but will only prescribe pain killers. Lazy and unfriendly, felt like they did not want to serve us
I have had several unpleasant experiences with Brown’s Chemist. At least twice, I have been forced to wait around 10 minutes for them to sort out my medication. It clearly shows that they are disorganised because once a prescription has been sent to the chemist a few days back, I don’t expect to wait again in the pharmacy for them to sort out the medicines. However, the main reason I am unhappy with their services is that they are not helpful at all and do not care about their customers. Recently I had a case where my surgery had not received my order request for three of my repeated medications and Browns Chemist refused to lend me the medicines which I have been repeatedly ordering through them for at least a year. The staff members are generally not helpful at all and they never provide any advice on how to solve an issue and never help out with providing the options/alternatives that are available. In my recent case, the employee at the chemist was not helpful at all and after refusing to lend me my medicine for 1-2 days, she suggested that from now on I should ask my GP to send me my medicine for two months! That was her solution which show the chemist lack of responsibility and care towards customers.
Furthermore, Browns Chemist working hours is until 5:30pm whereas other chemists in the area, including my new chemist, work till 6:30.
Everything a Local Pharmacist should be. Polite, Knowledgeable, Staff. I always endeavour to purchase something off the shelves ( when picking up prescriptions) knowing I could possibly get it cheaper at one of the big chains, but I don't mind paying the premium as I am always able to garner expert advice while waiting. Thank You All who work at "Browns" Truly an Oasis of Shirland Road. You can even have a chat about Liverpool Football Club, though the Staff Member (anon) in question appears to have a very patchy knowledge of the subject matter concerned. Better approach the Kiwi member of staff whose grasp of all things Cricket/Rugby is immeasurable.
A great team very thoughtful and helpful i travel a great distance to get my medication but it’s worth it
This is a good local chemist that has been serving the local community for many many years, my family alone have been using it for almost 50 years! I can remember buying Christmas presents for family members from there when I was 4 years old, which was a long time ago.
Although this is a very friendly place, the staff always offer a warm welcome and do there best to accommodate, the range of stock carried can be some what limited. The pharmacy department does what it says on the tin, providing the usual pharmacy services.
Brown's chemist is part of the Chippenhams history and is probably the only shop to remain unchanged in the area. Long may it remain!
Quick Facts About Browns
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
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