Westbourne Pharmacy Info
Amenities
Service options
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Delivery
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In-store shopping
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best KPortal Reviews
I went for a Covid 19 jab booked on the web ,all went good ,got warning the day before .went on mobility scooter with my fried to Westbourne pharmacy. Waited about 25 minutes while they all had a laugh and joke behind counter. Saw a doctor and a nurse ,he said I wasn’t aloud to have jab . I have had no problems having jabs before I ve been on a mobility scooter for 24 years I have blood , heart and lung and diabetes problems etc. The doctor was quite adamant that I wasn’t getting the jab . I didn’t like his attitude to me and boosting he’d already stopped a person with dietetics didn’t help. What the point in setting up appointments online if they don’t deal with them . You’re wasting my time and energy. I shall wait for my normal surgery to contact me by text and book again. At least they know my problem's and don’t waste my time . I shall not book anything for NHS on line again .
As a housebound, disabled, long term very sick person, I need to rely on certain services, one being a good pharmacy that can work with me and the challenges my health issues can cause at times. I have to have my prescription delivered monthly and sometimes I have very limited or NO mobility, so when they come I can't always get up to the door, so they have a wasted journey and I need to rearrange. Not by choice, but because I'm physically in so much pain and unable to move hardly at all.
Several pharmacies I've had, have ended up causing me so much stress and upset because they've had zero understanding, compassion or awareness for patients and their conditions. I've been let down, verbally abused, treated so appallingly by some (naming no names --->>> 'Lly... and B....') that I couldn't take anymore. It's hard enough trying to just get through each and every day when you're so ill, in extreme pain 24/ and very sick ALL the time.
Eventually after being abused for the last time I HAD to find a new pharmacy. As I'd done this a few times previously with little to no success, I didn't hold out much hope (not all were abusive just 'Lly...') but the others either just let me down, were really late with medications which meant I ran out completely, which is very dangerous for some of the ones I take, you can't just stop taking them. I explained all this many times but they just didn't care. So by this point, after a few years of being treated so poorly I tried to find a new place. I found Westbourne Pharmacy, I thought here we go they'll probably end up being just like the rest.
Well, what a wonderful, pleasant, surprise. NO they were NOTHING like the rest. Since the very first day I decided to use them? I've been treated so well, with such huge compassion, kindness, understanding and support. They are SO respectful when they talk to you, they are never cruel, nasty or unkind, ALWAYS patient and supportive. I'm so grateful for this wonderful place. As I said life is hard enough when you're severely ill every minute of the day, so to find a place like this that has the most amazing, kind, patient, understanding, lovely people, is like winning the lottery.
Every single person I've dealt with from here, from staff on the phone, the drivers, all of them, ABSOLUTELY amazing. They are always understanding, they know that we're ill and that affects our normal responses and our life. They understand when your call back to them takes a few days longer than it should. They understand that despite the driver attempting to deliver 2 or 3 times unsuccessfully they don't get annoyed about it, they know that it's not done to inconvenience them (even though it does) they know it's because we're ill and how that affects us can be different each and every day. Some days are better than others, some are like hell on earth.
Westbourne pharmacy are some of the kindest most compassionate people I have ever dealt with. I thank every day that I found them, they have bought a degree of peace and calm to my life, they have taken away the monthly anxiety of having to deal with the whole ordering and delivery of my monthly prescription. I used to get sick to my stomach over it as I knew the whole process would be an absolute nightmare. Not anymore, thanks to these guys they have taken a huge weight off my shoulders and given me peace of mind. I can't say enough good things about them, I really can't, they have been incredible, they go ABOVE AND BEYOND for their patients EVERY TIME.
Thank you Westbourne pharmacy for giving me some peace of mind back, some self respect and for showing me so much compassion, kindness, support and understanding. You're all absolute angels and I'm so incredibly grateful for everything you have done and do for me. Just know it's so incredibly appreciated and has made such a huge difference to my life. You're all amazing <3 Juliette D.
My wife, daughter and myself just had a vaccination at this Pharmacy. The guy who carried out the injections (I assume the Pharmacist), was a thoroughly pleasant guy, so much so that we all commented to that fact as we left. The service was quick and as good as it could of been.
It's a great place for advice. Staff are always friendly.
The best Very friendly so helpful
we have used this service since it was in Downend, we moved with them when they moved to Westbourne Rd, they have always been professional, helpful and friendly, even when things have been busy or more recently with Covid19, nothing is to much trouble.
If you have experienced problems with this service chances are you have been unreasonable with them.
Review sites are not the place for revenge
Keep up the excellent work guys
Stay safe
Opening times are all over the place. Quite often big queues with people having to stand in scorching sun or rain whilst blocking the path. They could put a screen in the middle of the waiting area and create a one way system?
Staff aren't the friendliest and you would expect more understanding and sensitivity from a pharmacy.
If you live in Emerson's Green don't waste your time at Boots Pharmacy....go to this One!!! Far superior service and every time I have visited I have not had to wait ages to be served unlike the other place. But here. the pharmacist is very knowledgeable and is thorough before selling any over the counter medication. That is what I call quality customer service!
Quick Facts About Westbourne Pharmacy
Today
Opening Hours
| Monday | 09:00 AM - 05:30 PM |
|---|---|
| Tuesday | 09:00 AM - 05:30 PM |
| Wednesday | 09:00 AM - 05:30 PM |
| Thursday | 09:00 AM - 05:30 PM |
| Friday | 09:00 AM - 05:30 PM |
| Saturday | Closed |
| Sunday | Closed |
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