West Werks European Service and Repair

+1 425-605-3561

17657 Redmond Way, Redmond, WA 98052 United States of America

Open Today: 09:00 AM - 05:30 PM

West Werks European Service and Repair Info

17657 Redmond Way, Redmond, WA 98052 United States of America
+1 425-605-3561
[email protected]

Amenities

Accessibility

Wheelchair accessible entrance
Wheelchair accessible parking lot

Offerings

Oil change

Amenities

Mechanic
Restroom

Planning

Appointments recommended

Payments

Debit cards
NFC mobile payments
Credit cards

Best KPortal Reviews

I've been going to West Werks for several years; they look after my whole family's cars, both European and Japanese, and I've always been pleased by the level of service I receive.

Matt and his guys are courteous and professional. They'll quickly diagnose any issues, carefully explain any problems that need to be fixed, and give you a reasonable estimate. The final price has always been in line, with no "unexpected" costs tacked on.

There's always a certain amount of trust that needs to be established with any service provider, whether it's a contractor, plumber, lawyer, or mechanic... it's just a byproduct of the specialized knowledge that the average person doesn't have and therefore we as the consumer are relying on the other party being fair and honest.

Thankfully, Matt and West Werks work diligently to build and foster that trust, which is why I continue to recommend them and bring my cars here.

I had used them for several years to fix a Chevy Traverse that was non stop issues. They were the only shop I felt really good about with knowledge and quality of work. I got rid of the traverse and haven’t needed a mechanic since. Till today when my young niece visiting had a light come on. I stopped in and they helped her even though they didn’t have to. Super appreciate the kindness to make sure my niece could get home safely.

The team at West Werks are always thourough with their work. Highly skilled and highly dependable they have always delivered quality service when car troubles arose for me. Matt is also kind going in depth into how the process goes from getting my car back to good condition. I would highly recommend West Werks to Mini drivers in Redmond who are looking to get repairs done.

These guys are unbelievably great. Whenever I find a tradesman (contractor, plumber, auto tech, etc.) that I trust, I stick with them closely. These guys diagnose and fix things, and don't just swap out parts hoping it'll fox the problem. They've handled some oddball issues with my turbocharged Miata and have kept my e39 BMW running great for 140K miles. They'll let me know if something is a problem, and even better, let me know if it's not. I trust them completely and they're very fairly priced. If your car is out of warranty and you want to be sure a job will be done right, I see no reason to choose a dealership over West Werks.

I had brought my car here several times over the past few years with nary a problem. However, dishonesty is something I cannot abide by when it comes to an auto mechanic.

I dropped my car off late on a Friday, well aware that it wouldn't be evaluated until Monday. I parked it in the rear parking lot, making sure to inform them where I had parked it. I was told that it would be moved inside of their gated area for the weekend and that it would be looked at on Monday. The following Sunday I drove by the lot after family members who live in the area informed me that it was still sitting where I had left it. Lo and behold, there was my car, still sitting in the dark parking lot, unmoved.

I called them late Monday afternoon to check on the status of my car and it was very clear that my car had been completely forgotten about, as the employee who answered the phone was completely unaware that my car had been scheduled to be looked at. I cancelled their services and informed them that I was coming to pick up my car. When I arrived I asked the owner why my vehicle had been left in the parking lot when I was told it would be moved. His response was that he had never said they would move my vehicle for the weekend and that I was mistaken.

Here's the deal; There are key phrases that a person makes a point to remember in any conversation, and I specifically made it a point to remember being informed that my car would be moved. While disappointing, what was most upsetting wasn't the fact that my car wasn't moved, or even the fact that it was forgotten and not even looked at the following Monday, it's that I was lied to, by the owner, about what he had said they would do with my car. There are an abundance of ways that an auto mechanic can take advantage of a customer, so character and honesty are two of the most critical traits I look for when choosing a mechanic. My trust had been betrayed and as such, I decided to take my vehicle elsewhere for the service it needed.

UPDATE 8/20/2013 - Earlier this week a terrible screeching, metal on metal noise started coming from the right front wheel well of my car. I had it towed to my new mechanic who found that the front axels on my car were too short and needed replacing. They stated that it appeared that someone had jury-rigged the wrong size axels onto the car which resulted in their early failure. The last mechanic to work on the axels on my car? West Werks auto. To purposefully fit the wrong parts on a car is outright criminal.

AVOID THESE GUYS AT ALL COSTS

Matt aways helps me / us out when in a jam. They are experts who run a tight shop. Many cars serviced by them over the years, always with a great outcome!

I will not go anywhere else. These guys treat my car with the upmost respect. I've been going to this guys since 2008 and haven't gone anywhere else. They've done everything from your standard oil changes to tracking down difficult parts to find from a yard.

Greatest guys ever! I ordered a part but it was a nearby store with a slightly similar name. They knew the owner of the store and DROVE ME THERE to get it. Wow! So kind and amazing.