Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best KPortal Reviews
♿️Written for & by disabled people
Please note the disabled parking appeared far away from the front entrance. It may be near a back entrance I’m not sure. I saw it from the drive through and thought “I don’t want to park there- why is it not near the front entrance?
I ordered via the drive through and it was a long wait but on a weekend I’m not too concerned.
Unfortunately the strawberry lemonade I bought tasted like there was no lemonade in it. Just water and strawberry. I think their machine may have broke. Also, the fries were overdone. We waited about 25 min for our food.
The Drive-thru service at this Wendy’s was horrible, no other vehicle was in front of us and it felt like we waited five minutes for someone to answer with no apologies, but to take our order. Our food was fresh hot and tasty. Staff need to improve the drive-thru service’s.
Pulled in at 8:30am and waited until 9:10am for them to open the door. I had to knock on the window and the lady saw me and ran to hide in the back !!! Once I finally got in the sandwhich they served me had some disgusting cheese sauce that I couldn't eat , French toast sticks were good though !!!
So, I decided to order Wendy's via Grubhub and I ran into trouble off the bat. As you know sometimes ordering via a delivery service can be a problem. Sometimes the menus don't match or the prices are wildly different. And sometimes it is hard to tell what goes with what. For example, I ordered a Medium Barbecue Chicken Sandwich Combo. And after telling them what I wanted on the chicken sandwich I had to pick the fries, tell them what I wanted on the fries, and also tell them I wanted Medium. But...wait...isn't this a medium combo? Then I picked a Diet Coke. When I got the recipe in my email the Diet Coke was listed as Small. Why? What does ordering a Medium Combo mean? Does the sandwiches come in small, medium, and large? I have not been to a Wendy's in awhile but I am sure that's NOT how that works. What's going on?
While the Wendy's is pretty close to me the Grubhub drivers never seem to be. If I had a car I could make a killing just delivering in my condo. Anyway, they promised the order would get to me within a estimated time I didn't believe. Because nobody can drive that fast and not get killed on these roads. But the driver, in fact, made it in time!
Without the drink. So....yeah. They also forgot the condiments (the ketchup and mayo) I ordered for the fries. Which were not even warm - must have been waiting around for a few hours. But, yeah, the burger was great. And I am never ordering from them again. Partly this mess up is Grubhub's fault - their drivers should check the order - but partly this is Wendy's fault. For the same amount of money I could have ordered from KFC, Taco Bell, or Pizza Pie Me and gotten twice as much food and the order would have likely been correct. 2 out of 5.
Update - 2/21/2021 - Normally I would not order from this Wendy’s having done it once and being totally disappointed. But there was a REALLY nice discount on Grubhub for it. Free delivery AND a free sandwich. So I decided to go for it. I ordered a Baconator Combo and a Classic Jalapeno Popper Sandwich. For some reason the only choice for sides were small so I got a small Fries and a small Zero Sugar Coca-Cola
It was delivered on time, though the Tracker showed that the driver had a hard time getting out of the parking lot, and was still warm. To be fair the small drink seemed more like a medium but the fries were disappointing, The Baconator was okay but I was impressed by the Popper Sandwich. You could taste the Jalapeno without it overwhelming the flavors. So this Wendy’s gains a star.
Update - So, it had been years but ordered from them again. Fries were pretty good this time, the Ghost Pepper Ranch Chicken Sandwich was...okay. Are they sure they are using real Ghost Peppers? And the Dr. Pepper was,....well, a Dr. Pepper. And the Chocolate Chunk Cookie was nice and large. I think I should add another star.
Update - Tried to order breakfast but they don't start delivery till 11am? So that's not going to work....
I could not even rate this place with 1 star for any of the categories, but I had to hit at least one star to post. This place needs to be reported to the The Virginia Dept. of Health and I am just getting started. This establishment has the worst workers I have EVER encountered at a fast food joint. Apparently this location at 5050 Chesterfield Rd. seems to be a franchised opportunity for some folks who care more about lining their pockets than they do about customer service or cleanliness. They are either a family or friends who decided to make a move with this, but have no idea how to treat their customers. They do not adhere to following anything that a regular Wendy's would like honoring free burgers, Veterans Day etc., trust me, I know. The folks that run this location are merely either trying to survive this deal that got themselves into or just plain greedy for the greenbacks. They are very rude, disrespectful, and care nothing about having you waiting for long periods of time when you go inside to get service. Do yourself a favor and never go inside, it is disgusting, filthy, and disorderly. The food is not up to par. They slap your stuff together with no creative passion, love or desire to please. They need to be SHUT DOWN and this in no exaggeration. Before these people took over this location, the service was decent, the inside was stocked, clean, and the environment was family friendly. Now it's just a bad drive-through, nasty vibes, bad, sad fast food experience. I am a fan of Wendy's food, but these thieves with no experience in the industry has Wendy's looking real bad right now and this is no joke. Somebody need to look into this location ASAP! I hope these people give up and find what their calling is, because running a fast food joint is not it! I will never, EVER give another dime to this location in this lifetime, these folks are not worthy of anyone's hard earned money. Also, I would like to report this location for not honoring the free Dave's single for the month of February. They looked at me like it was literally coming out of their pockets, they scanned the code on my phone and said it wasn't working. I had ordered about $12.00 worth of food and they still would not honor the free burger (very bad customer service). Freaking thieves! I should have left and went to McDonald's up the street. Then it hit me! I looked at who was working behind the counter and put 2 and 2 together and realized that this Wendy's was franchised (so I guess it was literally coming out of their pockets). Then I understood why this location was not honoring certain things that a "regular" Wendy's would honor. They think they can get away with this because they are a franchise and that is not right either. At the rate they are going and the way they choose to do business (which is not smart) they won't be in there long. It would be nice to have that location back to how it use to be, with great customer service and business minded people in operation, making it a welcoming and pleasant experience. To be able to sit down and eat-in (with fresh, hot food) or have a nice drive through experience without a lot of mess ups, instead of leaving and feeling like you just lost all around the board.
They NEVER cover the cheese cup properly! It always opens & this is the result. Please make sure y’all cheese cups are covered properly
Quick fast service with hot food and nice helpful employees.
My experience is that these workers are careless. The two bowls of chili you see below were given to us this way at the drive through on July 20, 2021 at about 1030 pm. Haven't eaten any of the chili; we didn't notice until we got home that these weren't even full. They were also room temperature. They also periodically give the wrong beverage. If you go to their drive-thru, check your order thoroughly before leaving. Hold up the line if you have to. It will be on them then to fix their sloppy work if people complain also how slow they are because everyone has to check their orders for accuracy.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 02:30 AM |
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| Tuesday | 06:30 AM - 02:30 AM |
| Wednesday | 06:30 AM - 02:30 AM |
| Thursday | 06:30 AM - 02:30 AM |
| Friday | 06:30 AM - 03:30 AM |
| Saturday | 06:30 AM - 03:30 AM |
| Sunday | 06:30 AM - 02:30 AM |
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