Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best KPortal Reviews
As soon as we came in the manager said I will be with you in a moment, i said ok thank you.
We tried to do the self order and it wouldn't let us alter our meals because i didn't want no ketchup on my burger so we had to go to the register.
I then told the manager what was going on, she asked me how was I paying and I said cash.
She then said well I don't have a cash drawer ready, I then said so you are not accepting cash ? She then said yes I can do it at the drive thru registrar, because she looked as if I disturbing her.
Ok so long story short, she took care of us and I told her no ketchup and BANG there was ketchup! so I returned it to her and she said o dam you did say that !
but ! she did apologized and corrected it.
The tables where dirty and the fountain drink stations was a mess.
I give credit where credit is do !
Thanks for the experience but it's going to be a while before I go back there.
It seems no one at this Wendy’s speaks English. The person at the window had to go and find someone to speak English so they could take my order. An order by the way that they end up getting wrong, even though I repeated it multiple times to them. The entire experience was horrible. Everyone acted like they would rather do something else than their job.
I love this establishment, it has a really good menu, all the time. Even late at night. The food is always hot.
Highly disappointed in the night shift staff. First we sat waiting in the drive thru line for 23 min before even ordering. They were rude and bothered. Rolling eyes and just blatantly just staring at us & speaking about us in Creole/French. I speak both! It really hurt his feelings that they didn’t give him the experience he expected. They had issues with us wanting to fix our order. Also our food was cold. They really need to get better management!
I went and ordered on my app. I went to the drive through to pick up my food it took a while for them to give me my food. Then in the drive through window I see a gentleman his pants are hanging off his butt you can see his underwear and then he had a Snoop Dogg shirt on. I don't think that's Wendy's protocol. My order was wrong I don't have the time to go back and have it corrected this is not the first time that my order is wrong.
The manager Katrina on 2nd shift is unprofessional and closes the store early I arrived 15 mins before the sign on the door says 10pm and they closed at 9:45pm the Mgr needs training on how to manage. Thus store is a mess only wendys I have issues at. I don't think there is a district Mgr to even report this too.
This review will start out bad but it's going to end very well ????
Last week I tried the Wendy's mobile app for the first time and let me tell you something it's the most complicated mobile app of any fast food restaurant out there.. I tried to place a to-go order to be picked up at the drive-thru at the Wendy's on Major Boulevard and it was a complete Fiasco.. and when I went in the manager was not helpful and could not straighten out the situation I was so irritated I promised myself I wouldn't go back to Wendy's..
But I am weak! LOL.. so today I attempted to use the app again this time it worked.. it charged my card.. and told me that the pickup location was right near me, at the Wendy's at The Mall at Millenia..
I pulled up to the drive-thru they had no record of my meal.. naturally right?! LOL she told me that sometimes the orders don't register immediately and if I wanted to I could come in.. it is an inconvenience but I did.. I'm so glad that I did.. this time the manager came over and I was all prepared to give him "what for?!"
You know what happened instead.. the same thing that should happen at every fast food restaurant.. he listened to me, verify the charges on my card.. and said no problem I'll take care of everything for you right now what do you want he got it for me and then even gave me a complementary beverage because you felt bad.. that's customer service.. that will make me come back to that store specifically.. I'm in the area all the time and because that manager was that nice they just got me back it's a customer when I potentially could have been lost..
I wish I had gotten his name because he impressed me so thoroughly that I wanted to make sure that I came home immediately to write a Google review.. but he did tell me he is from Morocco!
Wendy's if you're reading this Google review right now just know that that manager.. needs a raise, should be recognized, ancient trade all your managers to come through the doors!!
Great job Morocco Man!!! That whole situation could have gone all kinds of bad sideways but instead you saved the day ???? thank you again I'll be back!
Excellent service, food was well prepared, friendly staff, clean, and great indoor and outdoor eating area.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:00 AM - 02:00 AM |
|---|---|
| Tuesday | 06:00 AM - 02:00 AM |
| Wednesday | 06:00 AM - 02:00 AM |
| Thursday | 06:00 AM - 02:00 AM |
| Friday | 06:00 AM - 02:00 AM |
| Saturday | 06:00 AM - 02:00 AM |
| Sunday | 06:00 AM - 02:00 AM |
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