Tuffy Tire & Auto Service Center Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Oil change
Amenities
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Mechanic
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Restroom
Planning
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Appointments recommended
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Best KPortal Reviews
This place would be five stars if it were based just on customer service, they have some really nice people in there. So that’s what the two stars are for. However, they advised me I would have to go pay nearly a thousand dollars of body work (that’s not required to pass) before I’m able to get their $20 inspection. I recently had it inspected by VL Carter’s in the same condition so I know it can be lifted unlike what they told me. Had VL kept it professional, I would have just went back there once I got the required work done to get it passed. Not only that, I’ve had tires changed, which also require the car to be jacked up. But anyway, that’s how I know it’s untrue when they told me my car can’t be lifted. So I left crying… but at least the employees told me to have a good day! Again, good customer service.. with terrible timing at the end there.
It seems that I get scammed/lied to everywhere I go when it comes to cars, even by the nice guys. My only option now is to go waste another Saturday (when I work 6 days a week to support my kids on my own while taking care of a terminally-ill grandfather) trying to get someone to do their job the right way or just retire the car & go back to walking/ubering with my 3 children. I still suggest you go here if you have a newer car, but for a used one, go elsewhere. They’ll be nice to you regardless of their practices, though! I will give them that 100%!
*I didn’t go back to VL because they upped my repair prices unless there was quid pro quo. I thought I’d have better luck elsewhere, which is not the case.*
I’ve been coming to this location for a few years now. I met the new owner Jacob today, he and his team did an excellent job on the alignment of my car. He is professional, personable, and has a great sense of humor. I can tell this location is going to do great under his leadership. Highly recommend!
It seems like the ppl who took over are just as bad as the ppl who sold it. I went for an inspection and passed it i was supposed to pay $145 for inspection and oil change. I asked them how did it pass if theres something wrong with the brakes? the guy I spoke with said ok I’ll have someone drive it and call you back. He called and said it’s the hydraulics not the brakes and it’ll cost $645. He called me back and said my guy told you the wrong thing you need special hydraulics it’ll cost you $1174 and you can’t pass without two new tires that’ll be an additional $345. Ended up spending more than I could afford. My husband went for an oil change and now his work truck is messed up he’s been out of work bc it isn’t safe to drive. I have a pt cruiser that’s been sitting for year now after I went there to the past owners for an oil change ended paying $2000 to have it fixed the car still keep cutting off while driving it. Mechanics are the worst scammers I just don’t know who to trust.
The service was great, the staff was professional, knowledgeable and courteous. I will definitely be taking my car to them for future car repairs. My mother was also pleased with their service.
This is the only place I will take my cars since its ownership changed. The owner, Jacob has been integral with every issue I bought to this location. This place may have had a bad reputation in the past, but it is definitely not my experience. I highly recommend!
I went to Tuffy’s on this past Friday to get an oil change and the service was done promptly. All of the staff were welcoming and professional. I will be back for any needed further services.
Run, Run, Run...you've been warned...Reply: you don't regret to hear about my experience, I told the store Manager and Corporate what was done to my vehicle and the store Manager and Corporate acted like nothing occurred even with documented evidence. If your truly sorry, refund me my funds I paid and requested to be given back for a job poorly done that created more issues, which the store Manager and Corporate refused to pay. Don't just respond with some copied text response. Don't trust Tuffys or the Corporate office, they simply don't care. I really have to question what type of narcotics the mechanics use; because it appears that they use something, very low tier mechanics and customer service.
I couldn’t take my car to my mechanic to have my tuneup done since they were already booked for today! My car was tested twice and I was told I needed new spark plugs. Well I made an appointment at this location on Azalea. They tried to charge me $700 plus dollars for a tune up which only costs $200 they connected my car to the diagnostics machine. Even though I told them I already had my car tested twice! I called my mechanic at Atlee Auto and was told to leave because they are trying to overcharge me! After I got off the phone they tried to get me to stay by lowering the price. I was charged for them doing the diagnostics even though I already told them I had my car tested twice. If you are a lady don’t go here!!! They pray on us thinking we are stupid. THIS PLACE IS A RIPOFF!!! Today’s date is July 28, 2023. They have tried to rip-off the wrong lady this time!! I hope this place goes under! I will be reporting them to the Better Business Bureau!
Quick Facts About Tuffy Tire & Auto Service Center
Today
Opening Hours
| Monday | Closed |
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| Tuesday | 07:30 AM - 05:30 PM |
| Wednesday | 07:30 AM - 05:30 PM |
| Thursday | 07:30 AM - 05:30 PM |
| Friday | 07:30 AM - 05:30 PM |
| Saturday | 07:00 AM - 02:00 PM |
| Sunday | Closed |
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