Toyota Service Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Oil change
Amenities
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Mechanic
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Restroom
Planning
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Appointments recommended
Best KPortal Reviews
It’s been 8 or 9 months since I purchased my 2020 Highlander Limited from RMT. At the time of purchase I had an excellent experience no pushy sales pitches, cordial and knowledgeable sales force and everything was by their word. Since then I’ve been privy to the best Service department that I’ve dealt with in my 50 years of car buying provided by Rocky Mount Toyota. Anna and now Bridget are exceptional in their customer relations skills which reinforce my belief in a quality deal followed by quality service making a great and lasting relationship.
Again thanks Bridget and RMT for what you do. In a time of covid and horrible politics you are one of the good stories I can share.
Please change your Service Policy to include balancing with rotation each time,or perform the balancing and allow the rotation to be optional! Without the balancing the tires definitely will ware out,100%! Tires are too expensive to not balance or check the balance each 5,000 miles! I have noticed a lot less vibration after the 15,000 mile adjustment that I payed for them to be balanced! Thank you for the additional necessary maintenance that all tires need to last to their life of their expected miles!
Received prompt, courteous, and professional service. I was reminded by email of my service appointment. This was a no charge service since it was for a recall plus a free tire rotation because I had purchased the tires for my Highlander from my local Toyota dealer. I needed batteries replaced in my key fobs and I was pleased that they did it at no charge. They make it very easy and convenient to do business there.
We had our first car buying experience with Rocky Mount Toyota this past Saturday. The guys were awesome! Probably one of the best experiences we’ve had buying a car! Our salesman was Derek Mott, go see him!
Been coming here for the past 3 years with my Toyota Camry. Always a wonderful experience. They are always professional and reliable. They will also tell you what's going on with your vehicle before they perform any service. Great and friendly staff.
Had a great experience here buying my GMC truck. Everyone was very friendly and welcoming. My salesperson Derek was absolutely great to deal with and was able to answer all my questions without hesitation. Go see Derek for your next vehicle!
3.26.2021: From the moment I drove up, Tony & Ken greeted me with kindness. Tony listened carefully as I explained the problems & clearly explained my options. In addressing repair priorities, he kept in mind I had taken off work to be there, making the best use of time. Tony & his staff identified the most crucial issue & addressed this immediately replacing an essential part. Tony & his fellow staff also solved another issue by adjusting a switch first before reordering a part that would not arrive until the following week, resolving the issue. This is the second time I have used Rocky Mt. Toyota. Their expertise & ethics are much appreciated each time. I am truly grateful to depend on Tony, Ken and all the wonderful staff working behind the scenes to keep my Toyota up to speed and my travels safe. Many thanks!
I just bought a like new Toyota Tundra from Jackie Burke, and she was amazing ... along with her team. They all stayed several hours after normal closing time to ensure that every box was checked. I cannot say enough good things about the experience, and I have already made several recommendations based on my purchase this week. Reach out to Jackie - she will treat you like family.
Quick Facts About Toyota Service
Today
Opening Hours
| Monday | 07:30 AM - 06:00 PM |
|---|---|
| Tuesday | 07:30 AM - 06:00 PM |
| Wednesday | 07:30 AM - 06:00 PM |
| Thursday | 07:30 AM - 06:00 PM |
| Friday | 07:30 AM - 06:00 PM |
| Saturday | 08:00 AM - 05:00 PM |
| Sunday | Closed |
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