Thornton Pct Practice Info
Amenities
Accessibility
-
Wheelchair-accessible car park
-
Wheelchair-accessible entrance
-
Wheelchair-accessible toilet
Amenities
-
Toilets
Planning
-
Accepts new patients
Best KPortal Reviews
Can't get an appointment waited over a week for a telephone consultation never happened. Mider me for stupid tests obviously extra money but won't give me an appointment. Waste of time the surgery being there.
Rung the practice 3 days in a roll still no doctors appointments available. When I made a complaint the staff was so rude. The practice manger can not be bothered and won't call back even when you ask to speak to them. I will be making a formall complaint to nhs.
My Mum is nearly 90 and, while she's fabulous, she needs a lot of caring for. The receptionists at the practice go above and beyond listening, responding, acting upon and providing the best access to my Mum's GP. I can't praise the practice enough for their care, patience and communication skills.
A sign outside the mobile unit told you that there was CCTV and staff would be aware you were waiting as per covid regulations - you couldn't just walk in. So I stood outside for 5/10 minutes in the freezing cold having arrived a few minutes early for my appointment. Then I was called in - not welcomed. I had presumed that the unit was full of other people waiting for their screening but no..I was the only one there. Not a great start nor encouraging. There were 3 staff in total. I wasn't made to feel particularly welcome. After I gave my name and DOB I went through to the screening room and told to take my top off. I was rather embarrassed and told the young lady so. No explanation of how excruciating the actual machinery would be. No chat or making me feel at ease. It took a lot of gumption to go. I left feeling like I wanted to burst into tears. Staff really should learn some empathy and compassion. Not inclined to return for further screenings.
Absolutely shocking practice. Favourite thing the reception like to say is "call back at 8am tomorrow". I try that about 50 times for an hour and after all the engaged ring tones then get told I can't make an appointment as it's fully booked, call back tomorrow at 8. Waste of time and probably be on the mend by the time you get seen to.
Shocking service tried to ring my own doctors to see when my appointment is just to be given a different number that doesn't answer
The worst practice I attended to... Impossible to contact by phone, when you do online form and you get date of your phone appointment they don't call you anyway. Amazing service ????????????
Incredible staff with a very welcoming approach. Lovely and hard working practice to be with. Best GP surgery I've been with.
Quick Facts About Thornton Pct Practice
Today
Opening Hours
| Monday | 08:00 AM - 06:30 PM |
|---|---|
| Tuesday | 08:00 AM - 06:30 PM |
| Wednesday | 08:00 AM - 06:30 PM |
| Thursday | 08:00 AM - 06:30 PM |
| Friday | 08:00 AM - 06:30 PM |
| Saturday | Closed |
| Sunday | Closed |
How to go there
Location
Places