The Resort At Lake Of The Ozarks Info
Amenities
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Pool
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Free parking
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Free Wi-Fi
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Air-conditioned
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Star rating
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
Best KPortal Reviews
Oh my goodness!! WHAT A MESS this all was!! We had a block of rooms set for our wedding. I am not sure how many people we actually had stay because some were put under our block and some were not. We also tried to add a room for ourselves for one night and were not under our block of rooms.
I would not recommend anyone ever use this hotel! It has had a recent facelift so it looked nice but it was HORRIBLE! We had basically no water in our shower, my brother's room was wet... Like very humid in the room to the point where the bed itself and sheets were wet. Our friend's room smelled horribly! We had another friend check out and move to another hotel. We had to wait for long periods of time for anyone to come to the desk. When you called the desk, no one answered... It was the most bizarre experience we have ever had. I don't believe any of our guests had a good experience!
The room was decent and clean, the pool was very nice for the kids but I was really disappointed with their so-called breakfast. Their only options were cereal. No one worked the breakfast so we rummaged through the kitchen to get milk. My son has tons of allergies, so I was hoping they had fresh fruit or almond milk.
Older hotel but appeared to be recently remodeled/painted. Service was excellent. Beds are comfortable with nice linens and pillows. Our only issue with our stay was the rooms not being well insulated. We could hear everything from the room next to us. We did not ask to be moved as it was later in the evening when the neighboring people showed up. I’m sure they would have been accommodating as the resort was fairly empty being the off season. One other thing of note was the indoor pool was our reason for staying at this resort and it was closed for new paint. They told us it was open Sunday when we left but it was just bad timing on our part.
Positive: Very nice. Rooms were clean, bed was nice. Negative: Not much for a breakfast. Resort fee that they tacked on later should have been included in the room price. The total cost was not what was stated. Poor way to advertise. Probably will not use this motel again. Negative: ""
I've only been here one night into my three night stay and it's been absolutely lovely. I typically don't leave reviews, but everything has been smooth, easygoing, and Teresa at the front desk is an absolute gem! ????
I travel often and I look for clean rooms, nice cold ac, comfy bed, and good water pressure. So far, the resort has checked all the boxes plus great customer service! I will certainly keep this hotel on my places to stay list when visiting again????
We were here for a marriage retreat with approximately 350 people. We arrived on a Thursday. The front desk personnel were nothing but kind and helpful, but that's where the "good" stopped. As we settled into our room and attempted to freshen up, the water from the sink shot out at high speed, soaking my wife. When it was brought to the attention of staff, they said they forgot to tell us the water for our building had been shut off and that there was air in the pipes. The hot water in our entire building (main building) was not working properly and did not turn hot until Sunday morning (3 days without hot water). Even then, it was intermittent because it needed 2 full days to warm up. The staff tried to be accommodating and gave us a key two days in a row for another room in another building so we could have a hot shower. Since we were with a large group, we had also reserved the Event Center and the large banquet hall under the Encore. The Event Center had no heat, and it was 57 degrees when we had our first meeting. The next day to remedy the heat, they brought in an industrial kerosene heater and ran it for about two hours, causing several of our members to get massive headaches. Our room was never serviced, and we didn't even have a sign to hang on the door to request/decline housekeeping. At approximately 8:45 am, the housekeeping personnel walked to the end of our hallway, opened an outside door, yelled, "Incoming!" as they dropped a load of laundry off the balcony. We had a large catered banquet on Saturday night that was catered by the Encore restaurant. About half of our group received raw chicken, and they ran out of several other items before the second half went through the line. The Encore restaurant was nice, and I heard their dinner in the restaurant was great. The indoor pool was nice, as well. There is a very small workout center that includes 3 treadmills and one cable set. The rooms, while recently renovated, left a lot to be desired. They looked like the contractor wanted to do the job as fast as they could. At the end of the day, I would definitely choose a different location to stay.
My wife and I had a small problem with our TV, called the desk and Mr. Fixit was there quickly. He had to almost rewire the set up in back of the TV. Fantastic service! I noticed that the front desk keeps tabs on the building and knows who belongs and who doesn't. There is plenty of security people on the grounds, that should keep trouble from showing up. Enjoyed the lake view from our room. Fantastic stay!
This place is horrible! We had to call the front desk MULTIPLE times because we could hearing partying going on into the morning. They call this a resort when it is nothing more than a trashy party hotel that is NOT kid friendly. We booked through Travelocity because it said it was pet friendly which is the reason we were staying there. But then because their staff is lazy and stands around chatting about their personal lives instead of actually offering customer service, they later charged US and additional fee because apparently it's up to us to remind them we have a pet, remind then to put us in a specific room and then after multiple calls for noise continue to allow it to go on until after 2am. DONT WASTE YOUR TIME here. There are ACTUAL resorts at the lake that aren't nasty paper thin walled dumps.
*******To further prove HORRIBLE service, now you want to tell me I wanted to avoid a $75 pet fee which is comical when my husband confirmed when booking that we had a pet. The problem is that instead of picking up the phone to talk through an obvious disconnect, you just charge the card not just an extra $75 but $275. How would you feel if someone just charged your card additional fees over something that was not communicated outside of the reservation. This is why robots would be better off doing your job because there is a struggle with comprehension and understanding. And your security (AKA FRONT DESK LADY) DID NOT handle the noise when we had to call multiple times in the night to get it to stop. The bottom line is that you allow major parties including running up and down the areas screaming and yelling at all hours. If people want to come to a vacation resort style environment this is NOT the place. This place is horrible and good luck with your "management" position. You are really going above and beyond!
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