The Master Fryer Ltd Info
Amenities
Service options
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Takeaway
Accessibility
Offerings
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Late-night food
Dining options
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Lunch
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Dinner
Amenities
Atmosphere
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Casual
Planning
Payments
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Cash only
Children
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Good for kids
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Kids' menu
Parking
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Free parking lot
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Parking
Best KPortal Reviews
Don't normally come here as our chippy is closed for a week. Fish was OK. Chips weren't the greatest. I wasn't asked for salt and vinegar so handed the bags. When got home they definitely needed it!
Mushy peas were watered down! Why! It's peas not caviar!
Great fish 'n' chip shop. Friendly, professional staff. Clean, tidy interior. Good-sized portions. Nice atmosphere.
Generally good Fish and Chips, but portions vary to the point of being small sometimes (infequently though). Kids Cod and Chips always takes additional time as not normally waiting under heat lamps.
Piping hot chips and plenty of them, high quality big cod serving. Excellent. Cash only.
Very tasty fish and chips, the best.
Not too bad at all. Very busy in there tonight. Fresh fish, okay batter, okay chips, great mushy peas.
A disappointing experience at The Master Fryer in Emmer Green tonight. A refusal to serve me chips that were hot.
I paid for some chips and when the guy opened the storage section, it was clear that all that was left was the last section of that batch. He had to scrape the scoop across the bottom of the section to get the chips out. Foreseeing that they may have been sat there for a while, I asked if they’d be cold. He said they are fresh and would be hot. Once in a bag, I touched a chip and it was barely even warm.
I politely asked if he could make a fresh, hot batch. He refused to do so and offered me just a refund. He insisted this batch of chips was hot and only made a few minutes before. When I asked him numerous times to touch the chip to show what I meant, he continually refused to do so and just insisted they were hot.
The batch had clearly not just been made. Aside from them being cold, they would not, being a Friday night, make a fresh batch of a small amount like that.
He continued to refuse to serve hot chips and gave me a refund. No doubt those cold chips went back into the storage to be served to another paying customer.
Before anyone jumps down my throat and says “It’s only chips - what’s the big deal?’ … the issue isn’t the chips, it’s the very poor customer service. Refusing to provide what a customer is paying for and denying there’s an issue when there clearly is, just to save a matter of pennies.
Could I not just have heated it up once home? Of course. But I’d planned to eat them on the way home.
When we first moved to caversham park village this was the best chip shop for miles. Then in the last 3 years it has really gone down hill. Food is regulary warm not hot. Chips are either under or over cooked, and the fish is often saturated in oil . Tonight they messed up our order, and we only discovered when we got home. Not happy as two adults had to share one portion of food!!
Shame as it used to be an awesome chip shop not any more!
Quick Facts About The Master Fryer Ltd
Today
Opening Hours
| Monday | 11:30 AM - 02:00 AM |
|---|---|
| Tuesday | 11:30 AM - 02:00 AM |
| Wednesday | 11:30 AM - 02:00 AM |
| Thursday | 11:30 AM - 02:00 AM |
| Friday | 11:30 AM - 02:00 AM |
| Saturday | 11:30 AM - 02:00 AM |
| Sunday | 04:30 AM - 10:00 PM |
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