The Coffee Terrace Info
Amenities
Service options
-
Takeaway
-
Dine-in
Highlights
-
Great tea selection
Accessibility
-
Wheelchair-accessible car park
-
Wheelchair-accessible entrance
-
Wheelchair-accessible seating
-
Wheelchair-accessible toilet
Offerings
-
Coffee
Dining options
-
Breakfast
-
Brunch
-
Lunch
-
Dessert
-
Seating
Amenities
-
Toilets
Atmosphere
-
Casual
-
Cosy
Crowd
-
Groups
Planning
-
Accepts reservations
Payments
-
Credit cards
-
Debit cards
-
NFC mobile payments
Children
-
Good for kids
-
High chairs
Best KPortal Reviews
How the staff get away with treating paying customers like they do I don't know. My personal experience. I arrived with my sister and celebrant to discuss the particulars of my mother's funeral. We arrived 10 mins before the opening time, we sat down and we're told they're not open yet and that we had to move! Might I add tjhis was said with bad attitude. Given the situation I didn't challenge the particular staff member that day. This happened in January 2023, I didn't bother complaining but since then it's become a regular occurrence. My family go there nearly every week and sometimes aren't able to sit together as the tables aren't allowed to be moved. Todays visit, My sister had left a bad review from a previous incident and as she stood in line it came to her being served the owner/manager called her out and said "are you the lady that left the bad review" to which she replied yes, she then asked to discuss the matter, when my sister said that her staff were rude the manager/owner then instantly defended her staff with no interest in her point of view, and so this was pointless We were asked why we keep coming back if we felt like that... I replied with "we like the place" and to be honest keep thinking it may change, but today was the last straw. There were 6 of us meeting there and 2 children but When my sister was confronted about her review we all decided to leave as the atmosphere was horrible. I won't be returning again! But be warned.
Been using this café for sometime with my family, we have turned a blind eye to one member of staff in particular..she is bordering on aggressive..after fetching the manager because they didn't like a negative review, my cousin was asked to leave..so what are reviews for, only want the good ones apparently..bye bye coffee terrace..shame!!!
Honestly I've had a few issues with rude staff, and today even the owners daughter told me if I have a problem coming there maybe I should just not come in future and that they have no complaints procedure nor anyone to bother complaints too. Instead of hearing what I've got to say, and at least attempting to solve a customers issue. First MAIN issue arrose when we had a large bunch of my family coming together most Tuesdays to come to terms with an aunt that was diagnosed with terminal cancer. She did not have long but managed to come join the first 2 weeks but was then sadly too weak. A member of staff was very rude as we where taking up a larger section of the cafe that they very obviously didnt like, when tring to join a couple tables. We where not to move the tables at all even after explaining that we where coming together as a family for support. So we moved chairs only and sat alot of us cramped in a right corner of the cafe. We brought them alot of service but too much of an inconvenience I guess for a member of staff. She was rude abrupt and didn't even try to accommodate in any way. The second MAIN issue, which I guess the same member of staff possibly remembered myself or possibly my aunties, again abrupt told us they not open yet and to sit elsewhere. It was a couple min before opening but again straight to rude no can you please just wait till we open in a few min just abrupt and no politeness at all. And the last main issue which is minor but honestly asking me for more money when the milk they gave me for a pot of tea was far too little. Was told prices are going up and if I drink milkier tea then I have to pay more for it. They don't seem to realise they are serving a variety of people with different preferences on how they like their tea, or how much sauce they like on their food, salt pepper etc. And I don't think it's fair to bring up costs of things when their prices already so clearly reflect the costs of inflation and then some really in my opinion. Very let down as I've actually been coming for years but in more recent times I find theirs less appreciation for their customers and just a loss of a caring attitude around.
Good selection of food. Things for children to pick too. Had a nice coffee to wash cake down. Would recommend stopping off.
What a lovely morning to have breakfast in the coffee terrace cafe inside Worksop Library. Very cheerful and friendly staff. Excellent food and service, best cafe to visit in Worksop. Always leave the cafe with a smile on my face :) xx
The lady that takes the orders always very rude . She always has this hostile attitude. I have no idea how she got the job. Definitely she should not deal with people.
Always brilliant service, cakes here are divine and such a brilliant selection of food.
We love to bring our children here, they also love the play area! Can't recommend enough
Menu stated oven baked jacket potato , not what I got! Microwaved overdone potato. Afraid I wouldn’t have ordered if I’d known this beforehand. Child’s menu.... pudding, ALDI biscuits! Or ice cream. Sure you could come up with better choice than small bag of biscuits. Piece of fruit or small piece of cake perhaps.
Would visit again but only for drinks.
Quick Facts About The Coffee Terrace
Today
Opening Hours
| Monday | 09:00 AM - 03:00 PM |
|---|---|
| Tuesday | 09:00 AM - 03:00 PM |
| Wednesday | 09:00 AM - 03:00 PM |
| Thursday | 09:00 AM - 03:00 PM |
| Friday | 09:00 AM - 03:00 PM |
| Saturday | Closed |
| Sunday | Closed |
How to go there
Location
Places