Swanley Pharmacy Info
Amenities
Service options
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Delivery
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In-store shopping
Accessibility
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Wheelchair-accessible entrance
Crowd
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LGBTQ+ friendly
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Transgender safe space
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Other
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LGBTQ+ friendly
Best KPortal Reviews
I came in today with my little boy, the female pharmacist was rude and had a lousy attitude. The staff at the desk were polite and nice, I asked if my little boy could be seen by the pharmacist, staff knocked on her consultation door where she was on her mobile scrolling! When she did come out, it was if opening her mouth and speaking, took every ounce of effort. She mumbled we shut in 10mins, you need to go across the road to Asda! I honestly feel so sorry for the staff having to put up with her, her attitude was horrendous and she shouldn't be in her role. Nonetheless, Asda pharmacist was fantastic and we finished the consultation within 10mins. I'd avoid this pharmacy and not waste your time.
Used this pharmacy for over a year and was always impressed with the service I received. They order the medicines you need in asap to meet my medical needs. Pharmacy is always busy, however the staff are always friendly and as helpful as they possibly can be despite the constant rush. Sadly due to change moving i have had to change chemists .however I still recommend this pharmacy to anyone close by to the swanley area if you want professional and rapid service!
Customer service is really poor . Waiting to pick up my prescription and 3 staff were in the pharmacy and did not bother looking up to attend to me. Staff only looked up when office phone rang , when asked if someone could attend to me one of the staff rudely responded she was going pick up the phone , other two staff did not bother looking up . No apologies . This is common as i have there before and had the same experience
have been using this chemist for about a year now and have nothing but praise every time ive called or needed help its been there yesterday i was in deep agony with chest infection the moment the dr accepted my medication i received the tablets 2 hours later also the chap who delivers is a cheerfull and decent man all of you are great i wish you all a happy xmas and new year.
Impossible to get through by phone and have experienced mix ups and confusion with prescriptions. Will be switching away
Having read the wildly varying opinions on here, I'd like to say that I've always had good service from Swanley Pharmacy, they've always answered the phone and been helpful. Given my experience I don't recognise the 1* opinions (thankfully)
Update -
Called today (Sat 15/4/23) and had a problem in that I needed a prescription urgently, and as it was Saturday the next delivery would be Monday. Without any fuss, and despite being busy, they helped me out with the required medication with only a short wait. Greatly appreciated.
Absolute disappointment, staff have zero common sense this place should be closed down. After 2 failed delivery attempts which I haven't asked for I went down to collect my prescription and was told I had all ready collected it. Thus went on for 2days of them asking me am I sure I didn't collect it like I was a child being asked if I had eaten the sweets. The staff was rude to my partner who had gone down before me to collect it. Never using again they need a course in management and people skills. CLOSE IT DOWN!!!!!!!!
Still haven't got my high pain killer, been without for 5 days and in agony, after trying to get through on phone partner goes there to be told because of covid and long ques plus two other factors they are only focusing on people who come in.. im housebound they then give him my prescription full of everything else but my pain killer! Still not answering phone.
Quick Facts About Swanley Pharmacy
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
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