Simpson Medical Practice Info
Amenities
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible toilet
Amenities
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Toilets
Planning
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Accepts new patients
Best KPortal Reviews
I needed to make an appointment on behalf of my vulnerable brother, I’ve been told that you have to ring at 8am to get an appointment and we all know what a battle that system is!!
I’ve been told that there is no other way as ‘pre bookable’ appointments are not available at the moment.. I then asked if she knew when they’d be available again and was told no. So basically the only way to see a GP is to ring at 8 (people work etc, not everyone can do this) and battle with other patients to get an appointment! Realistically what will happen is that when you do get through to them at 8.10, they’ll tell you that all of the appointments have gone!! USELESS SYSTEM & USELESS SURGERY!
I've only recently needed to use my doctor's recently. The reception staff try to get appointments but if there are none left then ring again the next morning. If it's not an urgent they can book in, in a few weeks time. They take some abuse from people so I understand them having their backs up and being short and sometimes rude to people, I've worked customer service and believe me people are rude!
I spoke with one lady and she thanked me for being kind and patient bless her, I was caller 14 so waited a little time but IT IS like this in almost EVERY doctors surgery!
The nurses that have taken my blood have been absolutely amazing, kind and even gentle! The doctors have rang or seen me when needed and they have helped me with my condition, sorted a sick note and medications and adviced A&E when needed. They have overall been amazing with my experience.
There are too many people these days so appointments are difficult to get a hold off but that's just the "norm" these days not like "back in the day" when there were less people in the world.
Not a perfect practice but a good one in my eyes. Speak how you would like to be spoken too. No matter how rude someone is to you, doesn't hurt to be kind. Maybe someone is having a bad day or have just been abused before it's your turn to approach them.
If I could give them a -10 I would have. I called in at 8 am to get a appointment and they told me the next appointment would be available in 2 months time and the back lady on the phone was really rude I ask why I have to wait 2 months she was like I said it once I’m not going to say it again absolutely disgusting behaviour!!!
Easy job there. They always send you to walk in centre. After 2 years I never meet my GP. Waste of public money.
Unfortunately receptionist is soo rude and acts as if they can't hear you even though i heard myself through the phone.Absolutely not professional talk not respect to the people even if you explain they don’t listen to you
Impossible to get an appointment. You call at 8am and they are fully booked. This happens quite frequently.
I've just been sat on the phone since 8o'clock waiting in a que at no 1 for 20 mins to get threw to be told there no appointments
A failing practice that appears to be in terminal decline. Nigh on impossible to book a same day GP appointment and have not seen a Doctor in a face to face consultation in well over 4 years. Simpson medical embodies a broken NHS system and is unfit for purpose in every sense of the word.
Quick Facts About Simpson Medical Practice
Today
Opening Hours
| Monday | 08:00 AM - 08:00 PM |
|---|---|
| Tuesday | 08:00 AM - 06:30 PM |
| Wednesday | 08:00 AM - 08:00 PM |
| Thursday | 08:00 AM - 06:30 PM |
| Friday | 08:00 AM - 06:30 PM |
| Saturday | Closed |
| Sunday | Closed |
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