Runcorn Pharmacy Info
Amenities
Service options
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In-store pick-up
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In-store shopping
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Payments
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Credit cards
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NFC mobile payments
Best KPortal Reviews
I visit this boots pharmacy very often and I am always happy when I leave. The staff are always very friendly and happy to help. From advice to picking up perceptions they are always happy to lend a helping hand. The store still covered social distancing and currently allows 3 people inside at once, this makes me feel safe picking up medication for me and my family. So depending on the time of day you visit you might have to wait outside until there is room. There is also plenty to buy in the store including baby products, health care, personal hygiene and much more. I have also been able to set up text alerts that tell me when my prescriptions are ready to collect saving my plenty of time.
Nice pharmacy with pleasant and helpful staff, parking can be difficult due to local school and other shops in the area.
Can get very busy at times, but with the current restrictions in place meaning only a few customers can enter at a time, this usually just leads to a bit of a queue outside.
Staff are usually friendly, helpful and knowledgeable.
If I ever had any complaint it would be that often you can be stood around waiting despite the fact nobody else is being served, you can sometimes wait 5 minutes at the counter despite being the only customer in the shop. But presumably the staff are all busy dispensing prescriptions and stuff.
Local Pharmacy offering efficient prescription service and general chemist with obliging helpful staff
Shockingly inefficient and consistently poor service. Takes at least a week for them to process a repeat prescription once sent by the doctor. The assistants leave customers standing there while they potter about, not even looking up and acknowledging they are waiting. It always feel like they have eventually done you a favour by serving you at all. When they do condesce d to serve you their system involves looking in at least 3 drawers before the prescription can be found. Whole place needs a complete lesson in customer care and attitude.
Very poor service ,rude, unfriendly and unhelpful staff behind the counter. It takes at least 3 days to collect prescribed medication after prescription sent by Dr. Even then is often impossible to get prescribed medication as it is not in stock . Got empty box with no medication in it, when i went back to collect missing medication, I was told that it isn't possible and I need to back after few days to speak to manager. No apologies or any will to sort mistake out. I would give 0 if it would be possible
Came in here last week to pick up a prescription. The female behind the counter was quite dismissive when I asked do I pick up prescriptions here for drs next door, she huffed and said I'll check! I returned here yesterday to bring back a bag full of medications for disposal, the same "happy" woman had me taking the meds out to prove there were no sharps or controlled drugs then said "oh there's a lot there, I don't think we've got enough room for them, any other chemist will take them!" . . . "Oh" I said getting to understand she couldn't be bothered "I will go and find one" and walked out! I googled it and took them to St Paul's Pharmacy on the High St, the lady behind the counter took them straight away after she believed me stating there's no sharps or controlled drugs. The blonde cranky woman in Boots Castlefields needs to go on a customer service course or change her job, maybe work on security where she'll be more comfortable being a ****
The service is always first-class no matter how busy they are. I am a frequent user of the pharmacy as I care for my wife and regularly collect her medication. Nothing is too much trouble for the staff. They are always happy to help and give a warm and friendly service. A very big thank you to all. John & Catrina
Quick Facts About Runcorn Pharmacy
Today
Opening Hours
| Monday | 08:00 AM - 06:30 PM |
|---|---|
| Tuesday | 08:00 AM - 06:30 PM |
| Wednesday | 08:00 AM - 06:30 PM |
| Thursday | 08:00 AM - 06:30 PM |
| Friday | 08:00 AM - 06:30 PM |
| Saturday | 08:30 AM - 12:30 PM |
| Sunday | Closed |
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