Pizza Hut Hereford Info
Amenities
Service options
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No-contact delivery
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Delivery
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Takeaway
Accessibility
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Wheelchair-accessible entrance
Offerings
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Late-night food
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Vegetarian options
Dining options
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Brunch
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Lunch
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Dinner
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Catering
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Dessert
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Seating
Amenities
Atmosphere
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Casual
Crowd
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Family friendly
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LGBTQ+ friendly
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Transgender safe space
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
Other
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LGBTQ+ friendly
Best KPortal Reviews
Ordered through Pizza Hut app and order never arrived. App stated it had been delivered. We rang up and was told to wait a few more minutes. We waited 30 minutes more and it still hadn’t arrived. We rang back to be told to wait a few more minutes again. We explained that we had already waited 30 mins and App was stating it had been delivered. We was offered a refund or to re order. We re ordered and I went to collect it . I had to explain all over again to staff. They then cooked order while I waited. I asked for my delivery charge back , but never received it and never received an apology. I will not be using this place again. Also the garlic bread in our order was uncooked.
Ordered at 5.20pm for delivery, 500mtrs from the store as I was busy. Got a phone call at 6.10pm because the driver was lost up the street. Went to house 200 not 100. 10 mins later it was delivered and cold. Not happy I drove to the store in 2 mins and complained with no apology. Store guy was dressed in normal clothes and the waiting room was freezing. I was told 15 min wait but it was 25 mins. After asking i got a single bottle of Pepsi max for compensation.
I wouldn't recommend delivery from this address using pizza huts own delivery driver, it's like the driver didn't know hereford...
Once I collected my pizza it was hot and great but I won't be using pizza hut again for delivery.
I would give 0 stars if I could!! Poor service and extremely poor customer support.
When you order online and time frame on app tells you expected time- it does not stick too and takes 1 hour 45 minutes.
I ordered a pizza , two sides and drink and when I called for updates due to lateness I was literally lied too -saying driver was about to deliver and they cook to order and only had one driver. I ordered at 8pm on a quite Thursday (yesterday) and the app said it would approx arrive 8:30/8:40 and when you eventually call to cancel at 9:10 pm the manager agrees for full refund. The driver did drop off my ordered (incomplete- forgetting drink and it is extremely cold arriving at 9:43pm) when trying to tell the driver it’s (A) been cancelled via phone and (B) it’s incomplete- he runs off to his car, not giving any support.
I called the store explaining this and for them to collect as unwanted due to lateness or what shall I do? I was informed to contact the support app for full refund.
This morning I received an email with an insult of a e-voucher of £5. I will not be using . I rang the store to explain this and the manager today said to mention him in customer support as he also believed that my experience was poor and that I should get a refund in full.
I’ve emailed customer support (Richard) and explained this and support has been dreadful.
Save your money go elsewhere as Pizza Hut will rob you and deliver cold pizza and incomplete order.
I don’t expect to get my full refund from Pizza Hut, save your money and time!
Ordered delivery at 18:50. Waited and waited for the order to be done "packing"- finally put for delivery an hour later but nothing ever arrived. 5+ calls to the restaurant and no reply at all. Do not order from here, it's absolutely shambolic. I will never be ordering from Pizza Hut again and will encourage others to do the same.
Really good food, love it there, reminds me when my dad use to work at Pizza Hut, can’t wait to go back, also love the ice cream!!
Ordered pizza on the app for collection at 7.45, got to the restaurant just after 7.45 the app said my food was ready, when I walked in I had to wait probably 5-10 minutes before somebody served me to which I was told that somebody had messed with the tickets and pizzas had been sent out wrong etc, so I was happy to wait , waited probably 20 minutes past my collection time and then received my order. Drove home to find both pizzas didn't have the cheese bite crust as ordered and had the completely wrong pizza that had lots of meat on it and we ordered veggie!! Absolutely shocking service & I definitely won't be using again.
Extremely disappointed, ordered a delivery for a roughly 10 inch pizza .It took 44 minutes to be delivered less than 1 mile and cost £22. (£1.99delivery fee). I will never use them again.
If I could not give a star rating then it would be 0. I ordered a pizza over the blue light card. I got told it would be there between 20:40 and 20:50. I waited until 21:20 before I tried to ring the restaurant. I rang 5 times with no answer. So I decided to go to the restaurant my self at 21:30. When I got there , there was loads of people wait on orders that was late, the phone was constantly ringing. When I asked about my order a young boy told me that he was so hind with orders he could not keep up as two staff walked out. When I asked how dose he know about my order when you have not asked for the order number or address. I told my name and address and was told it's not even being cooked yet. He went off see how long it would be then come back with he did not know how long. Then when I said I was going to complain he offered me half of my back and said he would do my order next. Be the time I left the restaurant with my order it was 22:15. There was delivery drivers being told orders had been delivered, 6 people waiting. And the hole time I was there the phone rang and not once did they answer the phone. I said the staff there maybe get some more staff. To be told the owners won't get any. Well I won't be going back there and I will be passing this to blue light card aswell.
Quick Facts About Pizza Hut Hereford
Today
Opening Hours
| Monday | 11:00 AM - 10:45 PM |
|---|---|
| Tuesday | 11:00 AM - 10:45 PM |
| Wednesday | 11:00 AM - 10:45 PM |
| Thursday | 11:00 AM - 10:45 PM |
| Friday | 11:00 AM - 12:45 AM |
| Saturday | 11:00 AM - 12:45 AM |
| Sunday | 11:00 AM - 10:45 PM |
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