Oriental Master Chef Info
Amenities
Service options
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Delivery
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Takeaway
Offerings
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Late-night food
Dining options
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Lunch
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Dinner
Amenities
Atmosphere
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Casual
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best KPortal Reviews
I bought egg fried rice and took one bite and it was SO PLAIN so I explained this to them and expressed that I couldn’t eat this and only had a spoon and would happily return it. they told me “other people like it” and could offer any solution until I became upset and offered me a refund which I agreed too. On my way back to the shop they called me and told me that the chef said I cannot have a refund or any sort of resolution. THEIR SERVICE IS TERRIBLE! food doesn’t taste nice
Avoid this place at all costs! After ordering £30 worth of food from this place it arrives and most food has spilled out of their bags / boxes (justified by ‘well it was a bumpy ride’ by the owner) still since we were hungry we attempted to plate up my mum ordered pancake rolls which were like something I’ve never seen before pure slop in a bag & nothing like any pancake roll we’ve seen just fell apart onto the plate. We tried the rest of the food salt and pepper chips, chow mien etc. all gross. So my mum called up and was met with the very rude and dismissive owner, who apparently has never experienced bad reviews before yet this google thread says otherwise! When my mum was explaining it to him I could hear him shouting at her even though the phone was not on speaker! He was saying to her he would redeliver the 2 pancakes
Rolls but that was it. I told my mother to pass me the phone and again told him the situation calmly, he was very rude to me and told me he would be losing out on money if he refunded me, well I am losing out on money ordering from your inedible Chinese! Eventually he got too frustrated to communicate further and passed the phone to a different (much calmer more respectful approach) who explained he would also feel frustrated and was sorry for his manager we eventually settled on a refund for just the 2 pancake rolls & chow mien £15.2, he told me his manager would drop it off shortly. Despite this I still wasted over £10 on food I couldn’t eat that they wouldn’t refund.
When manager came he was very confrontational and asked for the food back which was no problem ( I would have taken a photo to show you how abysmal the food was if he didn’t want the slop back in a bag ????) He handed me £13 and said that’s all you’re getting , do you want it or not. I took it and said I’ll write a review about this & he shouted in my street don’t order from here again. Don’t worry, you didn’t need to tell us. We never will. Disgusting food & disgusting owner.
Absolute disgrace! The service I received just now! A valued customer for years! They got one of my orders wrong, I called them and they said “sorry will send driver straight back!” 20 mins nothing, I only live 2 min drive away!! I said come get your order I want a refund, “no you can’t have refund we have cooked your order”, I explained my grand daughter has half her food! He actually hung the phone up on me twice! ???????? the absolute cheek of him to tell me to go there! Well I did! Absolutely disgusting service when it was their mistake!!
Absolutely vile service!!! I asked if they served halal meat and he said ‘if you don’t trust us then don’t order from us’!!
What an ill mannered man! He should take lessons on customer service alongside his English lessons.
I just ordered from here like 20 mins ago. I've been eating here for years but tonight's meal were abysmal. The food wasn't hot, it felt reheated. The mixed seafood fried rice was too salty and full of onions, they were like 6 seafoods if I could call it that. The prawn and shredded duck fried rice were bland, very bland. The quality has really gone down and I'm going down with it. I'm scared I might get food poisoning. Never again!!
Absolutely awful chicken curry! Couldn’t even cut through it properly very chewy, I would actually question it if it was actually chicken most likely not! Ordered coke with our meal the coke didn’t come either. Disappointed would not order again, complained to the the lady over the phone she said they are closing in 2 minutes and there is nothing they can do about this. Would absolutely avoid especially as I’m 7 months pregnant it’s a health hazard to eat from here, me and my partner won’t be buying again!!!
Why’s the special fried ice so bland and white? So disappointed.
Ordered a takeawya for the first time from here and it has to be one of the best I have had in a long time. The food was excellent and fresh and still hot when it arrived. The portion sizes were good and the price is very reasonable
Will defiantly order again.
Quick Facts About Oriental Master Chef
Today
Opening Hours
| Monday | 02:00 AM - 11:00 PM |
|---|---|
| Tuesday | Closed |
| Wednesday | 02:00 AM - 11:00 PM |
| Thursday | 02:00 AM - 11:00 PM |
| Friday | 02:00 AM - 11:00 PM |
| Saturday | 02:00 AM - 11:00 PM |
| Sunday | 02:00 AM - 11:00 PM |
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