Nissan Motor (GB) Ltd Info
Amenities
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Payments
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Debit cards
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Credit cards
Best KPortal Reviews
Got a car years back. All was fine. As soon as I handed the car back, have had no end of hassle from them. Threatening letters from them/finance company that they'd been to my house because I hadn't paid the pick up fee (I'd rang three time to try and pay it!) No end of constant back and forth. Then I'm still getting letter from them now as according to them I still own the car. Tried to explain to the lady on the phone in customer services that I've had confirmation from them that THEY sold the car at auction! But she wouldn't update the records as I had to do it on a QR code where the only option is to put in the address of the new owner, who I funnily enough don't know.
Absolutely appalling service with contrived delay tactics & minimal support, with an ongoing clutch problem stemming from when the vehicle was new back in July 2019 .
The continuous reported single clutch fault resulted in numerous clutch parts replaced. These included dual mass flywheel, complete clutch assembly plates and parts, release bearings, master slave cylinders, and the last straw from the Glyn Hopkin dealer in St Albans, a 2nd hand complete clutch pedal assembly from a donor vehicle within their group, which is wholly unacceptable, as it should’ve been a new part replaced .
Despite having tried to reject our car with the dealership, we were lied to and misled into believing that we couldn’t reject it after having had the car for 2 weeks since new… in the end it took over 2 years of perseverance and a good correspondence trail with video/ photo footage to successfully reject our car via the “free of charge” service , the Financial Ombudsman Service . The Consumer Act 2015 is there to protect customers against being “ palmed off” by dealers and corporates alike .
Lesson to learn, do not allow the dealer to repair the car, as it can be rejected with a full refund within 30 days .
As a result of having been lied to and misled by the Glyn Hopkin Dealership and a Nissan GB / EU , we will never buy another Nissan product again.
Due to the merger of Nissan and Renault , the reliability of their vehicles and their Customer Service , can only be described as seriously appalling .
Due to their complete lack of support, we have advised family, friends and colleagues against buying any Nissan products .
We have since researched Nissan Qashqai models, and found that their staff technicians even admitted that the new merger with Renault & Nissan , with their gearbox and clutch, are not a marriage . The parts consistently fail as they are weak and not fit for purpose . Qashqai forums now support this on the web !
I had to contact Nissan GB Customer Services to resolve a connectivity issue with the EV app for my used 2015 Leaf. They were responsive and efficient over email and resolved the issue within 24 hours.
Went to charge Leaf here on Good Friday, only for the only charging point to have been blocked (since Thursday apparently) by two "company cars" which couldn't be moved as keys had not been left. The second charger was available but hasn't been working for over a week. Would leave negative stars if possible! Whilst dealer service may be excellent, That of head-office staff clearly is a VERY poor advertisement for the company. Shame on you Nissan Maple Cross!
Nissan contact with me today following concerns I raised regarding a Nissan dealership. Not very good at all. Firstly when someone needs to explain a situation it is better to let them explain without interruption. Communication I rate zero.
Unfortunately, this place always seems under staffed. If you want to contact anyone - you'll be lucky not to go straight to voicemail. The reception area has security only - and he isn't exactly 'Mr Happy.' ! If I was in the market for a new car, this place would most certainly cancel out any thoughts of buying a Nissan. ☹️
Avoid Nissan GB at all costs! Faulty car delivered in July last year and 5 months later I am still dealing with nissan GB. The customer service is a disaster! No call back, no reply to emails- it is just better to avoid Nissan altogether.
Nissan acknowledged a fault on their Primastar vans in 2014..this was also raised with watchdog and various other sources however, despite them acknowledging they have identified this fault which is now affecting my husbands van, they want to charge us thousands to fix it! Not a great way to reward loyal longstanding customers. Totally disappointed!!
Quick Facts About Nissan Motor (GB) Ltd
Today
Opening Hours
| Monday | 08:00 AM - 06:00 PM |
|---|---|
| Tuesday | 08:00 AM - 06:00 PM |
| Wednesday | 08:00 AM - 06:00 PM |
| Thursday | 08:00 AM - 06:00 PM |
| Friday | 08:00 AM - 06:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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