Merchiston Pharmacy Info
Amenities
Service options
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Delivery
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In-store pick-up
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In-store shopping
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Crowd
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LGBTQ+ friendly
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Transgender safe space
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Other
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LGBTQ+ friendly
Best KPortal Reviews
Honestly such a lovely place! The staff are chatty and friendly and give the best advice about medicines (OTC). When I was saying about how much all the prescription charges were the lovely lady told me about the prepayment prescription plan that was available. She waited whilst I got it set up and i was so grateful! Highly recommend this pharmacy to anyone local!
After traipsing around half of Swindon day after day, 4 weeks without my medication and no one seeming to give a toss, I chanced Merchiston Pharmacy as I was passing in a cloud of hopelessness, strolled in and was greeted with smiles, jokes and most importantly my medication! Amazing service, helpful advice and apparently the only pharmacy in all of Swindon with any mirth. Thank you! IOU 1 x yacht (I swear I'm good for it)
Staff are always welcoming and a great laugh, ordered my prescription through pod and as expected my prescription was ready and waiting for me. They are brilliant with little kids waiting with parents there happily interact with them and play games to pass the few minuets of waiting. Sorry to all the rest of the staff but my kids say Gemma is their favourite because she sometimes has cookies!
The pharmacy has really been turned around since new ownership. Normal problems are from the doctors surgery not the pharmacy but they always do everything they can to help.
Would highly recommend
The staff is always very polite, attentive and helpful. The surgery made a mistake with the prescription and the pharmacy noticed it and resolved it promptly. I received the phone when my missing medication was ready to collect.
This pharmacy went above and beyond for me today. My prescription was prescribed incorrectly by the doctor. 1 salbutamol inhaler turned into another salamol inhaler, which I only realised when I had got home (I had informed the Doctor it just wasn't working and making me dizzy and shakey, after he prescribed the exact same one the week before.) The doctor failed to specify ventolin on the prescription, and after 2 weeks of not being able to breathe properly - this was the very last thing I needed.
Due to the doctors error I would have to pay for another prescription charge - Rachel went above and beyond to get it resolved for me. I spent 2 hours walking between the surgery and the pharmacy. Not only did Rachel explain why it had happened, she spoke with the pharmacist and they organised for the much needed ventolin inhaler to be ready for me at no charge by the time they closed. I was told by the surgery to formally complain by email. I did, and I am still waiting for a reply. Asthma is no joke. Asthma after covid is even less funny. Thank you Rachel. My lungs applaud you.
I've been in a few times and always found the staff quick to help, knowledgeable and friendly. Thanks to all for your help with prescriptions and advice especially Jemma. It's much improved with nothing too much trouble for them!
Having just read through the previous reviews I notice that there are some rather scathing comments. None of us are perfect but I have always found from my own experiences that they provide an excellent service and are always very friendly. I usually have to wait a little while but I do not have a problem with this as they are always busy but still have the time to make you feel welcome.
Quick Facts About Merchiston Pharmacy
Today
Opening Hours
| Monday | 09:00 AM - 06:45 PM |
|---|---|
| Tuesday | 09:00 AM - 06:45 PM |
| Wednesday | 09:00 AM - 06:45 PM |
| Thursday | 09:00 AM - 06:45 PM |
| Friday | 09:00 AM - 06:45 PM |
| Saturday | 09:00 AM - 01:00 PM |
| Sunday | Closed |
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