Mason's Restaurant Info
Amenities
Service options
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Dine-in
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
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Wheelchair-accessible toilet
Offerings
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Alcohol
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Beer
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Cocktails
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Coffee
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Spirits
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Wine
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Bar on site
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Toilets
Atmosphere
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Casual
Crowd
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Groups
Planning
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Accepts reservations
Payments
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Credit cards
Children
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Good for kids
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High chairs
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Kids' menu
Best KPortal Reviews
First of all we choose this restaurant for the convenience as we were staying in the hotel. The food is average and way overpriced for what it is. When we ordered dessert they brought me the wrong one. There is a service charge added to your bill as well. There were a lot of drunk loud people in the bar area and no one said anything to them. Over all I wouldn't choose to come back unless I had no choice.
Our waiter, Hamza, was tremendous. Very attentive and prompt. He went above the call of duty showing his concern for my wife, who wasn’t feeling well.
Our meals were very good. Superfood salad with chicken, a curry rice with chicken, and a hearty and finely spiced tomato basil soup. The Eton Mess dessert was delicious.
Unfortunately we had to return our food twice and in the end, did not get to have a dinner at all. Never experienced this before for 4 people with different dishes!! Very overpriced.
Stayed at the DoubleTree the night before a morning flight so was essentially a captive audience for Mason's. Whilst the service was a little hit-and-miss ( purely down to there not being enough waiters not the waiters' efficiency or abilities ) and the prices slightly high ( as you may expect in a monopolised situation ), the quality of food was top drawer. In particular, the Sri Lankan cod was magnificent, better than most of the meals we ended up with on holiday !
Food quality is good, however having to flag down a waiter to order or get your receipt shouldn't be part of the customer experience. Food and drinks took the time for two-trees to grow (awhile) to arrive after flagging down waiters, often coming at the same time in non-peak traffic. Staff often seemed to be walking around not up to much, but very quick to retrieve dirty plates or glasses. Only if the means to make those dirty came out as fast.
What a let down, they are lucky to be in the hotel as that’s only way they get customers. The food was alright and that’s about all the good points for this establishment. Drinks are over priced and very limited, the staff are shockingly rude. When you ask for condiments they bring you some pathetic sashays of sauces and again when asking for more the staff was very visibly annoyed he’d been asked to do something again. If you are going to stay at the Hilton for an evening I’d get food before you arrive.
Underwhelming!! Food is so average, not seasoned. Staff not at all attentive, took 15 mins to place my order and that only happened because I got up and walked over to where 3 staff members were talking. I sat there for ages waiting between starter and main course and currently sat here with my dirty main course plate to the side for past 15mins waiting to see a dessert menu! Ill be asking for the bill instead!
King prawns not really king prawns and needed a steak knife for Duck. Only positive is the presentation of the food.
Avoid!! Do yourself a favour and take a short walk to the Clayton, much betteR service and food!
Note: this was not a busy time and there was at least 6 to 8 staff in the area. I would understand if especially busy!
Typical hotel restaurant that doesn't really rely on local guests. Quality of wine has reclined since past stays, service is not equipped to respond to average guest requests.. I really try to be realistic about stuff I have to rate, but this restaurant (fully objective) should do much better, in terms of quality of food servings and house wine quality (latter is awful for house wine). Traveling on business and having stayed at this Hilton in the past, I will select a different location next time.
Quick Facts About Mason's Restaurant
Today
Opening Hours
| Monday | 05:30 AM - 02:00 AM |
|---|---|
| Tuesday | 05:30 AM - 02:00 AM |
| Wednesday | 05:30 AM - 02:00 AM |
| Thursday | 05:30 AM - 02:00 AM |
| Friday | 05:30 AM - 02:00 AM |
| Saturday | 05:30 AM - 02:00 AM |
| Sunday | 05:30 AM - 02:00 AM |
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