Lyme Brook Mental Health Centre Info
Amenities
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible toilet
Amenities
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Toilets
Planning
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Accepts new patients
Best KPortal Reviews
Terrible service, no duty of care/safeguarding anymore from what I've experienced, waited three days to talk with duty professional... They are purposely now ignoring long term service user, trying to make them come off of medication and suggesting going to groups instead or they are now just simply referring people to Social Care and telling them they will have to pay for support. Disgusting way to treat people in crisis suffering with mental health issues, people should get together and protest outside the center and get in touch with local TV news reporters and the Sentinel so the whole country knows what they are doing or rather, NOT DOING !!!
UPDATE:
Its been three and a half years now, the only contact ive had from them is them saying they need to update my assessment as its been so long, i asked how much longer ill be waiting and they just said they don’t know. I asked them to just discharge me. Im now paying privately for therapy as i cant wait any longer.
DO NOT USE THIS SERVICE!
I got referred here from the wellbeing service as they said they couldn’t provide the treatment I needed. Since the referral I’ve been on a waiting list for therapy for two years now. Yes they’ve given me medication, BUT I NEED THERAPY. Appointments are cancelled all the time, and if you want to reschedule an appointment you’re on hold for an hour and a half. They always tell you they’ll call you back, they never do. When you ring and ask how much longer you’ll be waiting for therapy they just tell you that ‘there are people that are above you and worse than you’ despite never actually asking how you’re feeling or if you are in crisis. People are always telling you that support is available and you shouldn’t suffer in silence, realistically the support is not there, people are given false hope. Change needs to be made immediately.
Made us wait over 6 months for a manger to get in contact about the cpn worker being off after getting the receptionist to send the emails and a message in teams chat on what was going to happen to my partners care. They left her with no care 6 months ago and still have no care for her.
Even went through palys got nowhere.
This place should be looked at by the NHS for not providing proper care in a reasonable timeframe.
Failing that shut it down and rebuild it/hire actual staff that give dam about patients and to higher standard that a secondary mental health building should be overall.
In 2020 I was discharged, because the Doctor I was seeing had left. In 2021 my Doctor's made a referral, I was told by Lyme Brook it will be up to 3 years for an appointment. It's now 2023 and I'm being told that a referral was never made by my Doctor's even though it was. I have an appointment at my Doctor's to make a referral, current waiting times for Lyme Brook are 3+ years.
4+ years I've been taking ADHD medication and in 3 weeks from now, my medication runs out.
Lyme Brook is run by clowns.
I really wish Google would allow people to leave zero (0) stars as a review, because one (1) star is far too generous for the clowns of Lyme Brook.
All staff I have see and had mettings with have been top class, when you can finally get an appointment they are second to none and have your best interests at heart make you feel safe
They truely make you feel welcome (reception team at the. Front desk not so much but that’s fine ) thank you so much for your kind help
Xxx
Well, I can't thank staff members enough for their support today regarding my family member. Particularly Paul who has helped so quickly, I am very thankful for the help that we received today.
Thank you all.
EDIT: They have discharged me after about 9 years of minimal help without even speaking to me after a single phone call to the receptionist. Utterly pathetic service.
My appointments have been constantly cancelled, and no help is EVER given. There comes a point where the people who work here should question what the actual point is in their work if not to help people. Is it just another paycheck for you guys? Because there are surely easier and less hurtful ways to get money. It is infuriating trying to get anything from them. This place doesn't even deserve a rating because of how legitimately awful it is.
Waited 2 years for an adhd assessment via hospital. Was transferred here after diagnosis and giving a prescription which should have been titrated over time. It wasn’t. The doctors here give constant promises as to changing medications and dosage but don’t do anything. I really recommend everybody struggling and let down with the hospital to make a report to NHS trust which they have to investigate and provide an outcome. These cannot be ignored.
On a side note I am supposed to have weight, heart rate and blood pressure checks as well as an ECG every 6 months. I’ve been on my medication 2 years now and not had a single check.
I really feel for anyone that’s forced to deal with this place.
Quick Facts About Lyme Brook Mental Health Centre
Today
Opening Hours
| Monday | 09:00 AM - 05:00 PM |
|---|---|
| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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