Lucky Chef Info
Amenities
Service options
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Delivery
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Takeaway
Accessibility
Offerings
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Late-night food
Amenities
Atmosphere
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Casual
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best KPortal Reviews
It is a heavy heart, I am writing this, having been an advocate for this takeaway for best chineese food in Cardiff for a long period of time.
Ordered standard bits, rice, chips, sauce, and sweet and sour balls. The chicken balls had raw batter inside that was still wet, and all I can describe as raw. They had no crunch and were saturated with oil, which is never nice. It felt rushed, although we were told it would be 45 mins, but it came in 10 mins on a Tuesday night.
The rice was the main defining difference. I have never had fried rice that was this sticky with starch. It was like the wrong rice was used, or the rice was not washed properly, and this was the same for the basic boiled rice my partner ordered.
We didn't really eat or finish anything that night, but I had to speak with the takeaway regarding the issue. I was told initially to bring it back for a refund, although I was very much in the frame of an exchange that would be fine. I was advised on the phone that would be fine and to pop over. I had the pretty much non eaten chineese from the night before to take over.
I explained that when I got there, I had been coming to this facility for 7 years and only had 1 problem before with a missing item that was resolved immediately. I was then told that I was not able to get an exchange as their food didn't suit my taste and insisted on issuing a refund. I asked if it was possible for an exchange, and I was told no, which I was quite shocked about. Dont think I have been technically banned from a Chinese takeaway before until now.
I felt compelled to share this as we know things can go wrong in life, and its about how you go about fixing them. I had to travel even though my items were delivered to be told that it's really my fault I don't like the food which wasn't appreciated.
I loved that place and changed so many people's views to go here and not other establishments, but this was a sad goodbye with a very poor customer experience.
Ordered over phone ready as suggested
Well prepared and excellent taste.
Absolutely lovely meal very hot when delivered food was stunning best Chinese we've had for a long time x thanvery friendly on the phone
thank you x
Ordered sweet and sour chicken (Cantonese style) with noodles and a portion of sticky beef.
Gorgeous food which was nice and fresh. The portion sizes were fab. The delivery arrived 20 minutes earlier than expected.
Will definitely order again!
Its been 8 months since my last review and I have been ordering at least once every 2 weeks, thankyou lucky chef for always being consistent with....produce,cooking,service and overall experience, always a pleasure and your food never ceases to amaze us ????
Picked up Quickly and politely, they take card over the phone. Food came very quickly and piping hot and very delicious.
Absolutely fantastic, so food that I felt compelled to leave a review! This was surprisingly the best Chinese delivery I've had in Cardiff in years, especially the crispy shredded beef and prawn chow mein. Really good value, fed four with loads left over for 40quid.
Pleasant staff, good food, quick service.
Quick Facts About Lucky Chef
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 02:00 AM - 11:00 PM |
| Wednesday | 02:00 AM - 11:00 PM |
| Thursday | 02:00 AM - 11:00 PM |
| Friday | 02:00 AM - 11:00 PM |
| Saturday | 02:00 AM - 11:00 PM |
| Sunday | 02:00 AM - 11:00 PM |
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