Lo's Pharmacy Info
Amenities
Service options
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Delivery
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In-store pick-up
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In-store shopping
Accessibility
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Wheelchair-accessible entrance
Crowd
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LGBTQ+ friendly
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Transgender safe space
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Other
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LGBTQ+ friendly
Best KPortal Reviews
Complete change for the better since new management, can actually collect prescriptions without waiting hours/days. Staff are helpful and welcoming.
Until a month or so ago my experience was the same as those above BUT since the new pharmacist arrived he has completely turned the place around for good. Hardly any waiting time now, prescriptions are ready when needed and if an item is out of stock, the pharmacist explains in a friendly and kind way and then rings or texts you to let you know when it has come in. Completely different place now all thanks to the pharmacist.
Would give no stars if this was possible, this is the worst pharmacy I have ever used, I left due to their utter incompetence but my partner stayed. I have now had to deal with them once again on his behalf and they are still totally useless. They do not tell you when they can only partly fill the prescription then tell you to return to get rest on a certain date a week later which I did, they did not have the rest of the medication which was desperately needed, they said they would get it next day and call me, it is now a week later with no phone call.
Pharmacist went for dinner, leaving one pharmacist and an assistant, person behind the counter kept saying they'd be back at different times then started shouting at me and calling me a liar after waiting an hour and a quarter! She was quite rude to several people in there too, I asked the pharmacists to intervene but they seemed scared of the lady on the counter. Not the first time the lady behind the counter has been rude and judgmental and seemed to be a common theme with her and customers, and other reviews say the same but Lloyds ignore it. Unfortunately Lloyds pharmacy seem to be in a race to the bottom, they didnt have a lot of basic stock or to be able to understand why people wanted all their medication rather than a part presciption and an IOU. Running theme in Lloyds across Sheffield, possibly worse than the Handsworth branch.
This pharmacy used to be okay but it's no longer functioning properly. Always signs on the door saying they're understaffed 'due to covid', You have to phone up a week in advance to ORDER your batch prescription. What's the point of having a batch if you have to do that? When you go in, there's almost always lots of people waiting around to be served and the person behind the counter acts confused when you ask for your prescription. Then they wander around for ten minutes only to come back and tell you they don't have it. Having persevered with that pharmacy for several years, I've just moved my prescriptions to a different one.
Not even worth a stroke of a star absolute joke of a chemist 25 minute wait for them to sort a prescription out last week,
Just been today and they've closed for the day at 16.45 what good is that when the doctor has sent a prescription there for collection today?
Staff incompetent and the staff they are using from other branches particularly jordanthorpe branch are just as bad.
I will be requesting my prescriptions to somewhere else in future.
After ringing up to ask if my prescription was ready they said yes. I thought "great" I said I'd go and collect, I arrived and the shutters was slightly down with a sign that you could barely read due to the shutter being partially over it. It said in effect "sorry close early today at 1700"
I appreciate shops occasionally have to close early, however why was I not told when I rang!
The absolute worst customer service ever, Do not answer the phone, slow service (if any service). Gave me the totally wrong prescription, close halfway through the day because they claim they are understaffed due to covid, which it isn’t.
Came back the day after to get the correct prescription and the woman says they’ve found it and then comes over to me and says they’re missing items (cream) on the prescription…I say it is cream I need, then I’m made to tell her what prescription it is in the middle of the shop in front of all other customers which was exceedingly humiliating…then after 10 minutes she comes and tells me that they can’t find it and that apparently the doctor never sent it up!
I am done with this chemist!
What if the customer is a person who urgently needs their medication as it helps them to live!
Avoid at all cost
Quick Facts About Lo's Pharmacy
Today
Opening Hours
| Monday | 09:00 AM - 06:30 PM |
|---|---|
| Tuesday | 09:00 AM - 06:15 PM |
| Wednesday | 09:00 AM - 06:15 PM |
| Thursday | 09:00 AM - 06:15 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 09:00 AM - 05:30 PM |
| Sunday | Closed |
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