Hutchinsons Info
Amenities
Service options
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Takeaway
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Dine-in
Accessibility
Dining options
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Lunch
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Dinner
Amenities
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Toilets
Atmosphere
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Casual
Crowd
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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Kids' menu
Parking
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Free of charge street parking
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Parking
Best KPortal Reviews
Spent £30 on fish and chips. First ordered as take out but since with little one decided to eat in. Was told we couldn't because the prices are different to eat a bag of chips at the tables just inside ! Right tight that being charged to run a cloth over the table after eating at it! Not like it's a restaurant !
Chips horrible dark brown warm ups, fish thick batter soggy inside dripping in grease . Gross!
Only giving one star as I'm forced too though they don't deserve any stars after the service I received and the food I took home. The staff were very rude and couldn't get an order right, i asked for a cheese burger with onions and burger sauce, no lettuce. Got home to find a cold burger, filled with so much burger sauce that it was impossible to eat and lettuce which i made clear i didn't want, there was also no cheese and the whole burger was just thrown in the box, i had to build the burger myself. The gravy is so watery and has no thickness to it at all and the chips were also cold. All the food we ordered was stone cold and we only live around the corner.
My girlfriend was treated very badly by staff, she clearly asked for just salt on her fish and chips and the staff just ignored her and coated everything in vinegar. After their mistake was pointed out, the main lady huffed like a school kid and went to get the cook to make another fish and chips. She then started to talk about my girlfriend behind her back to the cook and later the staff, making the whole experience very uncomfortable. My girlfriend felt so bad after the way she was treated that she left crying.
Overall the staff lack customer service, the food is very bad to the point I had nothing to eat and had to cook something when I got home. They can't get any orders right! Will definitely never be going back and recommend others to go elsewhere as this place doesn't deserve anyone's money
I myself have been a customer here for many years and so has my great gran and all my family. Sadly this place has gone down hill which is devastating to see.
This evening myself, my partner with our baby went in to get dinner for us and my mum, I’m a very tired mum of a teething 7 month old, which was physically visible. When we arrived they seemed very lovely and welcoming. My partner said they wanted onions on their cheese burger with no lettuce. Once had taken our order. We waited 10-15 mins and was asked if I’d like salt and vinegar on my cod and chips, which I replied “yes, salt only please”. The woman who is the owner and who has always been very lovely to myself over the years, proceeded to put vinegar on my cod and chips without me realising she was doing our order as there was other people in the shop at the same time. When I asked if that was my order and it was confirmed it was, I mentioned she had put vinegar on my cod and chips which I said I didn’t want. She was very adamant that I said yes to salt and vinegar, she tutted at me and went around the back to the cook (the other owner) and very loudly, so I could hear said how she asked if I wanted salt and vinegar and I said yes so now they have to cook me another cod because I changed my mind, which I didn’t change my mind. the woman then came back round to the desk and slammed something down on the side and said “you’ll have to wait now!” In a very snappy tone. Due to the way I was treated I was nearly in tears, I apologised more than once and explained I’m very tired due to my baby, so I might not have been clear enough. The owner then whispered to the 2 teenage girls about myself and my partner as she kept looking over at us. The whole atmosphere was horrible! Once my cod was ready again she looked at me as she huffed and said “right! So just salt yes?” I confirmed it was just salt, which she then said “ok, just salt, I’ve said just salt this time just so we’re clear”. I confirmed once again. Meanwhile my cod was being sorted my partners and my mums food was left out on the side being left to go cold. When we got home and unpacked the food, my partners burger was stone cold, with no cheese, smothered in burger sauce making it leak out the sides and too slippery to hold and a lot of lettuce which my partner stated they didn’t want. The burger bun was soggy, so was the fish batter. Both cod’s were stone cold too as so we’re the chips. The gravy was also like water.
Honestly I don’t know what else to say other than I’m so disappointed in this place and the poor customer service. I left the shop crying due to the way I was spoken to and made to feel. I’m only giving 1 start on this review due to tripadvisor not letting me give 0 stars. They’ve lost my custom and my families custom, after many years of being regulars.
I would suggest the staff having more customer service training would pay off, but considering the way I was treated was by the owner, I doubt training for the other staff will be on the cards.
Great fish but unfortunately not good for muslim as fry in peg fat, my non muslim friend enjoyed it tho..
Fish, chips and pukka pies were good. Found the peas and curry sauce a bit on the watery side.
Lovely people but some of the worst sausage and chips I've had down here. Very oily too.
Always a good sign when there are queues out the door. We opted to eat in and staff were really helpful and friendly asking about our trip and recommending places for us. It was really nice to watch staff interacting with all their customers - obviously lots of regulars which is another excellent sign.
Food was really good. Highly recommend the peas and pea fritter!
Only lost 1 star as floor was quite greasy and slippy, especially by the bathroom.
I have been going here for about 7 years now I have found the people/food to be very nice
Quick Facts About Hutchinsons
Today
Opening Hours
| Monday | 11:30 AM - 02:00 AM |
|---|---|
| Tuesday | 11:30 AM - 02:00 AM |
| Wednesday | 11:30 AM - 02:00 AM |
| Thursday | 11:30 AM - 02:00 AM |
| Friday | 11:30 AM - 02:00 AM |
| Saturday | 11:30 AM - 02:00 AM |
| Sunday | 11:30 AM - 02:00 AM |
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