Highfield Clinical Care Centre Info
Amenities
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible toilet
Amenities
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Toilets
Planning
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Accepts new patients
Best KPortal Reviews
Very disappointed with this outfit. This time its Nutrtion and Dietics Dept.
I went to see them twice but the 3rd time I was supposed to have a telephone appointment on 11th December 2023. They never called me nor did they send me an SMS but sent a letter to my GP that I did not attend the appointment and they were unable to contact me. This is simply a sheer lie, they have my email address and phone number!
They are in my opinion absolutely useless.
I took my mother here this evening to have some stitches removed as her GP couldn't meet the 7 day instruction to have them out (gave her 13 day later appt)
We found it tricky to find the front door to enter as it was dark (6.45pm appt)
We were directed by a kind Dr about to start his shift.
Anna called Mum to her spotless surgery and thankfully I was allowed to join them.
Anna was a 5* nurse and so kind, reasuring that the wound was good and chatted away whilst she removed the stitches. Great distraction for mum. We would much prefer to attend this centre in the evening than have to wait for an appointment at a stretched GP practice. Well done everyone, especially Anna.
Absolutely amazing experience here with Luke. Professional, intuitive and very aware of disability needs.
I was referred to the Physio at the start of 2017 for shoulder pain by my Doctors. I had fantastic one-to-one sessions with Dakshika where we tried to resolve my problems with exercises. I had numerous followup appointments to check my progress and after trying injections I had a period where I was pain-free, only for it to come back again a few months later. I got back in to see Dakshika, where she then referred me to a consultant to discuss my options, which resulted in my having an operation in December 2018. I was straight back in with the physio within the week and have had weekly sessions since... They have been extremely thorough and helpful with my progress. I write this because my mum lives in Southampton and had a similar operation 2 years ago and she didn't have ANY physio given/offered! I think our Northampton NHS gets slated, but I have nothing but praise for these guys. Thank you so much :)
They never answer there telephones. The number listed on Google puts you through to someone else. But even if they do transfer you to the right number it then gives you 2 options. Option 1 will just ring and ring with an automated message saying you are waiting for an operator, which after 3 different 30 min attempts I gave up on. The other option puts you through to an answer phone that says not to leave any message as it is not currently being monitored due to Covid. Thus is rather poor as remote answer phones have been around a long time and Covid has been for about 1 1/2 years now. So something should have been sorted by now.
This telephone number is also used if you wish to change any appointments or rearrange. But obviously if you can't get through it is not able to be done.
I was referred to the physiotherapy department following a shoulder injury. It has been a long journey back to a normal shoulder range but the care and support I have received from both John and Dakshika cannot be faulted.
Went for my sons first physio for his back and was very impressed. Nice staff and gave him good exercises to help him. Clean place and we'll organized.
Very happy with both staff and treatment... went on a Saturday waited 5 minutes and was seen by a lovely nurse who redressed my foot bandages and asked me about pain relief n did a wonderful job did not feel rushed and was treated nicely, efficiently and felt really looked after actually xx well done x
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