High Street Pharmacy - Alphega Pharmacy Info
Amenities
Service options
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Delivery
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In-store shopping
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Payments
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Credit cards
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NFC mobile payments
Best KPortal Reviews
Phoned them every day for 7+ days to check my prescription was there did not pick up the phone once, either don't answer or shuts off ending call, busy they might be ,but this is not good customer service. People only want to now there prescription is there like myself so a wasted journey is avoided I don't think that is an unreasonable expectation from an important service provider. Pleasant in pharmacy when you are there, but must do something with phone service which is diabolical.
At the end of a week my Father's repeat prescription hadn't been delivered . I phoned to see if it had been put in the shelf and I could go and pick it up. They lifted the receiver, didn't speak to me, talked to a customer about their prescription and still didn't speak at the end of that. I tried making loud noises to alert them to my presence with no result. I will be encouraging my Father to change to another pharmacy.
They just do not answer their business phone, we have tried many times on different days. My 92 year old father who is house bound cannot discuss his medication deliveries.
I would have sent them an email but could not find one online.
Absolute rubbish,had nothing but excuses every time my repeat was due give them a wide birth????
Would be 0 stars fail to deliver a inhaler for asthma for over 12 days. Spoke to them oh sorry its sat in our fridge it will be on tomorrow's delivery. 40 hours later still not been delivered. Phone them to find out what's going on 3 min with no answer then cuts me off Phone back constantly engaged (off the hook).
Miss this pharmacy. The staff was friendly and helpful. Medication was always on time. Excellent service
Where is the 'no star' selection? Three items ordered on repeat prescription, two items provided, asked for the third and was told it hadn't been processed. Went back a week later (after having to clear things up with the surgery) only to find out that the third item was there all along. What a shower of sh#t. The staff need very basic training and the management need replacing.
I went the pharmacy to get a private prescription for my sister in law and the service wasn’t very good. The lady on the till tried her best to help me when I asked if they had a specific cream in stock. So I have her the identification number of the private prescription written on a piece of paper and she said that was fine. When I returned 40 minutes later I heard the pharmacist (surinder puaar number 2051145) say to his assistant That he cannot accept the piece of paper it has to be the actual prescription. The assistant who was very nice came across and asked me for this I obtained a copy while stood in the pharmacy. While I was stood doing this Surinder said to his assistant did u tell her we couldn’t do it to which she replied yes. I returned with a photo of the prescription on my phone which the lady at the counter gave to Surinder. He told her to give it to his assistant. She looked at the computer with Surinder s help and then came to me and said they did not have the cream on the prescription. She them ordered it for me for the next day. I didn’t pick up there cream as I went to Hayden’s chemist in oulton broad who gave me an equivalent to the cream on the prescription. He couldn’t have been more helpful. I am a nurse at both JPUH and NNUH and have never been treated with such disrespect by a professional person before. If he did not want to do the private prescription he should have said and I would have left. He should have had the decency to speak to me himself rather than sending his very helpful assistant to talk to me. If he had spoken to me in the first instance it would have become clear they didn’t have the correct cream anyway so I would have gone else where he was very dismissive and rude. He needs to remember what he says to his colleagues people in the shop can here. I went into the shop again today and if he had looked up I would have asked to
Speak to him In Person but he didn’t look at me so I decided not too.
Quick Facts About High Street Pharmacy - Alphega Pharmacy
Today
Opening Hours
| Monday | 08:30 AM - 06:30 PM |
|---|---|
| Tuesday | 08:30 AM - 06:30 PM |
| Wednesday | 08:30 AM - 06:30 PM |
| Thursday | 08:30 AM - 06:30 PM |
| Friday | 08:30 AM - 06:30 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
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